I called (800) 876-0158 (which was recommended from http://www.thermospas.com/privacy.php) and, quite amazingly, the Customer Care option was closed for the night.... Which was strange as I just received a call from them. I called the 800 number back and hit option #1 (which is to purchase one) and spoke with Mark. Mark pulled up my number and asked if I was Wayne somebody. I told him not even close. Mark stated he would remove me from the system. If I get another call, I will be sure to hit option #1 every hour on the hour. Sometimes it pays to be a night owl....