They called and showed up as unknown and identified they were from the windows help desk- I could barely understand them. I asked for their 800 number that I can return their call- he didn't know what an 800 number was- I got the number 206-201-2630 for a callback and when I called- the person answered "hello" and then said you've reached windows help desk. They would be much more professional if they were windows support---and wouldn't they answer as Microstoft??