SCAM!
Left a message indicating I was behind on my cell phone bill & requesting payment by phone. They said I owed $150.00. My payment is not due till the 11th of the month & is not overdue nor do I owe that amount.
Reported to Verizon & was told they do not resort to that kind of collection for bills.
Hang ups 6 times, when I answered, and the Caller I.D. said Cape Coral, Florida.
When I called back, 8 separate times, they wouldn't transfer me to a supervisor.
When I called 1-800-VERIZON, the next day, I spoke with a legitimate representative, who was still on the line, when I called back to 239/214-2609, on my cell handset, and put the call on speakerphone, so that the legitimate Verizon rep could hear the call. During that call, when I asked the fraudulent Verizon rep, why they had called me and hung up 6 or 7 times; said that was because I had a $145.00 credit (which I don't). When I questioned why they would call me, if I had a credit, as to why they wanted my pin number, my cell number, my E-Mail address and MY CREDIT CARD NUMBER, TO SETTLE MY ACCOUNT, the rep at 239/214-2609 didn't have a reply - At which point, I told her to have a nice day; and I ended the call with her, while remaining on the other phone, with the legitimate Verizon rep; who conferred with her supervisor and then, directed me to 800/518-5507; which is Verizon's Fraud department.
They, in turn, referred me to the Federal Trade Commission Fraud line, at 877/382-4357; where a complaint was officially filed.
IF you get calls from that fictitious Verizon number, at least you know the steps that someone who's been in the telephony industry, since the early 1970's has done.
We got these calls the past couple of days. They sounded suspicious, so we looked on our Verizon bills for phone numbers starting with 239 and didn't see any. Next I typed "Verizon 239 214" into the Google box and got links to posts like this.
How do these scam artists continue to operate -- even when they've been identified like this? Some of these posts go back to last July! Verizon should put out a warning.