This is a total scam, do not allow remote acess, they scan the phone book and try their luck. they infect your computer then deny you access then want your CC info to clean out the virus......as soon as you start asking them questions and they trip up they put down the phone. tell all your friends....or call them back and ask them to take you off their "fake" customer list..... WAKE UP dont give up your credit card info..
this number belongs to computer technician.those are Microsoft certified engineers fixing up MS operating system trying to fix their customer's computer and they are GOOD!!! But their is a charge for it one time charge for lifetime.