The referenced phone number is really irrelevant. Venali, Inc has several numbers harassing people who have no FAX machine. I am at present swapping emails with Venali, the BBB, and the FCC. I don't know what the problem is with them (caller ID is always "Venali, Inc") but I'm getting the run-around.
Read on if you want the particulars of the situation.
Below is all the correspondence so far (this is email, so the date trail begins at the end and moves up.
The latest:
I neither have the knowledge nor the means to trace the problem. I am not receiving any other calls that could have been forwarded to me. You’re not listening! They All have the Venali ID. It’s not my problem. I will continue until I find someone to correct this, especially since so many other people have this same problem with the Venali name on it.
-----Original Message-----
From: Venali Customer Support [mailto:
[email protected]]
Sent: Tuesday, November 17, 2009 1:39 PM
To:
[email protected]
Subject: BBB compliant [Incident: 091117-000020]
Recently you requested personal assistance from the Venali Support Team. Below is a summary of your request and our response.
Thank you for allowing us to be of service to you.
Subject
BBB compliant
Discussion Thread
Response (Fadoua)
11/17/2009 01:38 PM
Dear Parker,
The only option there is to consider is if there are any other numbers that are being forwarded to your phone number. Please let us know.
Sincerely,
Fadoua
Customer Support Team
Venali, Inc.
www.venali.com
Customer (Theadmiral zz)
11/17/2009 01:28 PM
Venali, Inc is on the caller ID!
-----Original Message-----
From: Venali Customer Support [mailto:
[email protected]]
Sent: Tuesday, November 17, 2009 9:54 AM
To:
[email protected]
Subject: BBB compliant [Incident: 091117-000020]
Response (Fadoua)
11/17/2009 09:53 AM
Dear Parker,
We have researched for any outgoing calls from our organization to your phone number 18032864755 since October 1st, 2009 and we did not find any fax calls to it. You may be receiving calls from another party.
Have a good day!
Sincerely,
Fadoua
Customer Support Team
Venali, Inc.
www.venali.com
Customer (Jessica Justh)
11/17/2009 09:29 AM
Complaint Details
Venali, Inc.
One Columbus Center
Coral Gables, FL 33134
Contact: Giordano, Pasquale
Phone: (786) 552-1900
Parker, Rance
383 Tram Rd.
Lancaster, SC 29720
[email protected]
We have received this complaint from one of your customers, and we are communicating with you in an effort to help bring about a resolution to it. You may respond to this complaint by agreeing to comply with your customer's request, by offering a partial settlement, or by presenting reasons you feel it is not justified.
The yellow shaded area indicates the complaint's current processing status and will allow you to enter your response in the text box.
Please reply to this complaint within 10 working days. Your response to this complaint will be one source of the information we report to callers who inquire about your company.
Thank you for your attention to your customer's concerns.
Complaint ID: 55118681
Complaint Classification:
Complaint Description - Posted 11/16/2009 10:49:59 AM
Still going on! Customer (admin admin) 10/28/2009 11:14 am a user has submitted the form. The details are as follows:-: number(s) being dialed: 803-286-4755 number(s) that are dialing your line: 469-324-0109 & 312-205-0109 when/how many times does the dialing occur: 5 to 29 times, 2 & more days/week for many months your email address (so we can respond to this ticket):
[email protected] additional notes: this is really a nuisance since there is no fax machine at my number, which is my private residence. Question reference #091028-000048 escalation level: severity 1 escalation product level 1: nuisance call category level 1: nuisance call date created: 10/28/2009 11:14 am last updated: 10/29/2009 01:34 pm status: updated priority: # of users affected: [---001:002086:61828---]
Complaint Summary
Resolution Sought
Stop!
Jessica Justh
Public Relations Coordinator
Small Business Sales
Venali, Inc.
6100 Blue Lagoon Drive, Suite 250
Miami, FL 33126 USA
P: +1 786 552 1900 x1023
F: +1 305 328 7597
[email protected]
P Please consider the environment before printing this e-mail.
Question Reference #091117-000020
Product Level 1:
Nuisance Call
Category Level 1:
Nuisance Call
Date Created:
11/17/2009 09:29 AM
Last Updated:
11/17/2009 01:38 PM
Status:
Awaiting Response
Priority:
# of Users Affected: