Same thing happen to me. Verified my name & refused to verify my address till they told me what the business was. All she would say is it was personal. We did the same for about a minute then she said "well I guess we can not resolve this" & hung up
Don't say who it is or leave a message. You don't say who you are then we will not speak to you. They also call and don't leave messages. If you hang up on them or decline call they call right back.