As described by Steven. I refused to follow their directions to receive my $249 refund. The message is that in a few days, Windows will not continue to provide support and therefore I am entitled to a refund. To obtain a refund I was to follow their instructions. They woudl not send me an e-mail with the instructions or a package of material to show why I would be entitled to a refund. The person could not tell me what it was I purchased that would entitle me to a refund. The person offered to have their supervisor talk to me. The person, with a very strong SE Asian (Indian) accent, identified himself as Charlie Allen, and that I could call Windows at 1323-2500-569. If I hadn't already been very suspicious, the fact he recited the number repeatedly in this fashiion convinced me it was likley a scam.