What they are doing is tantamount to extortion unless you "cooperate". Let them know you are aware they are running a scam and have alerted the authorities. If that does not work, have your phone number changed to an unpublished one.
The caller called him self Ricky Martin and said he works for Microsoft but don't fall for it. They'll tell you that you have viruses on your computer and would like full remote accuss to your computer. What ever you do, don't fall for it. They'll have full accuss to ypu computer and copy all of your personal info from passwords to banking info. Hanging up won't help cause they will call you right back, your best bet is to lead them on letting them thinking that you are doing what they ask but in the end let them know that you recored the call and traced the number. From there they should hang right up.
I got a call from a private # and identified himself as Reuben Mike -with a heavy accent- and he was from Microsoft technical support. He claimed he could trace illegal activity coming from my computer and he needed me to check it. I told him I was not giving anybody access to my computer. He told me to go to my computer and I could see it for myself. He led me to the start up menu and type in "eventvwr" and asked if I was typing.. I told him no but I was writing it down and I wanted a number so I could call him back to confirm who he says he was. He gave me a number1-866-682-0649 and when I asked for a case # or a file # he said I could just ask for Reuben Mike and to call right away because he was waiting for me. I delayed calling and in less than 2-minutes he calls me from 521-1916 and asks if I tried calling him .. I say not yet and let him go. I then call the number he gave me and I get immediate cheesy music and Then I believe the same guy answers and says hello Mitchell speaking from technical... hard to understand. I just hung up. A moment later "mitchell calls me from 856-200-8080 and says did you just call and hang up I said yes and asked him to clarify who he was representing and he said Facebook Technical. I told him that the Info I was given was different and I wasnt interested. Definate scam Not sure if I should call the police but this is not acceptable.