Message left: something along the lines of: "Hello, this is Mrs. Peterson -- I've been trying to reach you about supply charges on your RGE electric bill ...". "Mrs. Peterson" then provided what appears to be a phone # local to our area, greater Rochester NY: 585 285-4403, before giving a Reference #, comprised of 1 alpha character, followed by 4 numerics.
With *our* Caller ID blocked, I called (585) 285-4403. There was some recorded message such as: "Your call is very important to us -- please stay on the line, & your call will be taken by the next available operator".
At some point during the wait, there was some light classical music playing at very low volume, but then there was a quick caveat: "This call may be recorded", *immediately* followed by someone coming on the line. She sounded as though she might be 20-something, & spoke in a clear & pleasant voice as she said something like: "Hello, my name is Tanis [or Tania, or some-such], do you have a Reference #?" I deepened my voice & said "NO". There was an ever-so-brief pause before she then said something such as, "With whom do I have the pleasure of speaking?"
I believe I responded with something very like: "I'm not going to tell you, but I *am* going to tell RG&E about these calls, & I may *also* report them to the NY State Attorney General". I terminated the call, & called RG&E (Rochester Gas & Electric) Customer Service, & (after identifying our account) I recounted the calls. The RG&E Rep. said that recently a lot of their customers had received calls from "Mrs. Peterson".
If you get a similar call, & *if* you return the call: (1) do so with your Caller ID blocked, & (2) make sure that you *don't* reflexively say "Yes", when asked if you have a Reference #.
Suggestion: Whether you return the call or not, contact your electric or power utility & tell them that you would like a "Retail Access Block" on your account, so that you can't unknowingly be switched over to an "electricity retailer".
An "electricity retailer" might possibly quote you *apparently* cheaper rates, but they will be transmitting & distributing that so-called cheaper electricity using the existing infra-structure that your community's electric or power utility developed, maintains, & supports, & so you will pay the transmission & distribution costs incurred when using that infra-structure, + auxiliary maintenance & support costs (including even the statement preparation), that the electric/power utility has historically incurred, & still incurs, in delivering electricity.
I received a phone call from "Dana" asking to have me switch to a lower rate..all I needed to supply was my POD number..I told her I wasn't interested and if I could call back at a later time to review this..and she hung up on me. They've been calling multiple times and never leave a message. I just called back and it gives options to speak with a rep--remove your number from the call list (I did that one--we'll see) , and they also have a prompt to allow them to be reported about their marketing practices. Didn't go that far but if they continue to call I will. Not quite sure what exactly they want but I'm just fine with my NYSEG bill..the last time I got roped into something like this it was with North American Power and they basically up-charged me for my energy services. Ridiculous.
After 50 calls from this number I answered. They were going to tell me how to save money on my Electric Bill. I asked if they were calling from my company or someone else. They hug up on me. I called back and chose #2 remove my name from their call list. They are trying to get you to change your supplier. Cheap first bill than tripled after that. It happened to a friend. Beware...