This is the fraud line for Priceline. My credit card company called me before Priceline did, so I was aware there had been a fraudulent charge. Priceline verified the last 4 digits of my card (only) and confirmed I didn't make the reservation. They are attempting to cancel the reservation and refund my card.
This is a legit number for the Fraud Dept. at Priceline.com, for whom I work for. It comes up blocked, because it is for the Fraud Dept. ONLY! We don't want to have customers calling us wanting to know how much a flight is to Las Vegas, etc. The reason we call to validate charges, is due to the fact that most hotel reservations, airline tickets and car rentals are pre-paid. This means that you pay us and we pay our partner. If the the charge turns out to be fraudulent, then we not only get a chargeback from the credit card company, we also usually get charged by the partner. Our Fraud Dept. is located here and in India, so we can keep track 24/7 365 days a year. Crime does not take a holiday!
Have to admit I was also a bit suspicious when I got a call from them tonight. I didn't tell them any info except my name, but they were able to provide me some digits of my card number and my address. I checked my bank statement and sure enough there was the charge.
If anyone from Priceline is reading this, running a fraud line from India seems very very suspicious, when us victims get a random call. I understand the idea to cut costs, but you need to do something differently here.
I’ll second that. This priceline.com fraud call seemed suspicious. Why don’t they have a toll free number to call back? But my voicemail had enough detail on it that I called my credit card company first. Sure enough there was a fraudulent charge. My credit card company immediately cancelled my card and started a fraud investigation.
I then called back this Priceline fraud number and spoke with Vinotd. He confirmed enough info that I got from my credit card company to satisfy me. I confirmed that it is not my charge, so he is proceeding to cancel this bogus reservation. And he advised me to call my credit card company as well. I had to ask him why Priceline doesn't have a toll free number, that this 203 area code seemed suspicious. He said it was his departments direct number. Priceline does have a toll free number, which then routes to his department. Still, when you’re talking fraud, no one wants to call a funky number. Come on Priceline.
can i ask, are you based in america. and what are your opening times if this is legit?? because i keep getting an answer message and somebody before said h=i had the wrong number...
This is the fraud line for Priceline. My credit card company called me before Priceline did, so I was aware there had been a fraudulent charge. Priceline verified the last 4 digits of my card (only) and confirmed I didn't make the reservation. They are attempting to cancel the reservation and refund my card.