Called today and yesterday. I have ties to Miami so I answered. My warranty expires this month so part of me listened. I got to the last step before running the file he told me to download, but I got smart, Google'd the number while we were on the phone and came across sites like this.
I said "Oh sorry. I have to go", but before that, to make sure it IS a scam, I asked for a call back number. He didn't give me the one he was calling on, but a different one - 408.659.4283.
He was speaking really aggressively towards me, and that rose my suspicion. "Ma'am are you there? Just press the button. Run the program ma'am it'll only take 5 minutes. Honestly. Ma'am, just do it now." "No. Bye, [***]."
SO PLEASE BEWARE! My suspicion was heightened even more considering just days before, Microsoft remotely fixed issues with my laptop and I didn't have to download a product that stated with" FREE".
Me too, but this was my second call from them . Each time I filled a complaint at the FTC. I suggest you do too.
He is probably stealing, or trying to, at this particular time.