Employer Name: United States Medical Supply, Inc. SpiderID: 2075447
Location: MIAMI, Florida Date Posted: 10/2/2007
Wage: Category: Management
Job Code:
Job Description:
Call Center Sales Manager
Job Description: (Duties will include but not be limited to)
• Manage our 30 person inbound/outbound call center sales staff that runs from 9a-9p M-F and a half-day on Sat
• Lead a team of 5 team leaders and 25 patient intake/sales reps
• Provide leadership and support to ensure that day to day service and production goals are met
• Work with our sales staff to set goals, create training initiatives, provide superior customer service and motivate staff
• Set incentive promotions as well as create and monitor performance measurements
• Spend a minimum of 4 hours per day providing Floor Supervision (Side by sides)
• Monitor key productivity statistics (i.e., calls, duration, sales, call frequency, etc.), and provide feedback recommendations or disciplinary process with appropriate documentation.
• Enforce and adhere to all policies and procedures related to providing consistent, superior customer care.
• Track and monitor Associate tardiness and absenteeism.
• Report results to management
• Maintain a clean, safe and orderly work area
Candidate must have an entrepreneural spirit and new ideas to enhance the growth of our organiztion.
Job Requirements:
• The successful candidate will possess a high degree of personal energy, initiative and drive.
• Must be a problem solver
• 3+ years call center staff and operations management experience
• Must be available to work EVENINGS and WEEKENDS as well as be available to maintain remote contact with the call center when off site
• Demonstrated consistency exceeding production and quality requirements
• Experience planning, implementing, and assessing a call center training program including: training a sales staff on proper phone etiquette, how to listen to a customer, how to provide superior service, and how to maximize results
• Demonstrated success in achieving production and quality goals
• Demonstrated ability recruiting, managing, motivating, creating incentive programs and coaching associates to ensure continuous improvement
• Demonstrated ability to perform side-by-side monitoring of phone calls and provide specific feedback to employees to improve performance
• Solid understanding of the sales process and proven ability to drive sales performance, in an outbound environment preferred
• Strong technical expertise for analysis
Job Criteria:
Start Date: 10/08/2007
Position Type: Full-Time Permanent
Years of Experience Required: 3
Education Required: Bachelors
Overnight Travel: None
Vacation Time: 3 weeks / year
Job Benefits:
Health/Dental Benefits, Retirement Benefits, Paid Holidays, Vacations, and Sick Leave, Life and/or Disability Insurance, Casual Dress, Company Cafeteria
Company Profile:
United States Medical Supply is a national mail-order provider of diabetic supplies, respiratory medications, and other medical supplies. We are based in the Doral (West Airport Area) of Miami, Florida.We have a high growth rate while sticking to our values of Teamwork and Customer Service in a friendly work environment.
Contact Information:
Contact Name: Doris Urteaga Company Type: Employer
Company: United States Medical Supply, Inc.
City: Miami
State: Florida
Zip: 33122
Web Site: http://www.us-med.com
First time they called, I let the answering machine pick up, they didn't leave a message. The second time, I answered, they asked to speak to my husband. The third time, my daughter answered, they asked for my husband, and when she said he couldn't come to the phone, they asked if anyone in the family had diabetes. She said no. The 4th time, no one answered and this time there was left a recorded message saying that someone from our number had called them asking for information on their medical supplies. No one from our home had called them. Next time I am going to answer and tell them to stop calling.