I DON'T EVEN HAVE A MORTGAGE. OUR HOUSE IS PAID FOR SO I HAVE NO IDEA WHY THEY ARE CALLING ME. SO I DID WHAT BOB SAID AND WENT TO THE SITE TO HAVE MY NUMBER REMOVED. I DON'T NEED THIS IDIOTS CALLING ME.
I've been getting these calls up to 6x a day. I have my ringer off at work so I see them as soon as I go to use the phone on break. I tried to call them back because they don't leave a msg but get auto routed to a voice mail. Left a msg stating "if you can't leave a msg. stop calling". I just went on their website and took every survey they had. The answer to allthe write in questions was the same " Remove my phone# from you solicitors call list! They call day and night!! BAD CUSTOMER EXPERIENCE!!" We'll see what happens.
SOLUTION summary:
Per Nationstar customer service, call them at (888) 480-2432 and request to be added to the "cease-and-desist" list.
My experience:
Since my loan was sold to Nationstar, I received daily (or more) Robo Calls to my cell. As with others, no response when I answered. Tried customer service but gave up after a long wait. Sent email from their website, no response. Finally logged FCC & BBB complaints. Customer Service responded promptly to BBB complaint - at least they care about their reputation there! The Rep was polite and professional, and offered to put me on "cease-and-desist" list for phone calls. This just happened today, let us see how it goes!
It is weird how such companies ruin their reputation with such approaches. Seems to be run by incompetent management.
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They won't stop calling. They put me on hold and tell me to wait! I get these calls randomly, sometimes once a week and sometimes 3 times a day. I would be satisfied if they left a message so I knew what they were calling about. I too have a mortgage that was sold to NationStar. Payments have never been late. They are wasting my time.
I have been receiving this 856-295-5564 for about three weeks now. I receive 2 calls a day at approximately the same times each day. I answered the call one day and they said they were calling from Nation Star Mortgage and they had a great deal for me. Wanted to transfer my call to a loan officer, would I hold on??? When they put me on hold I hung up.