AT&T fraud analysts who call from 201-576-3000 are doing a follow-up on ID theft or a fraudulent AT&T account. If you haven't already contacted AT&T or you aren't expecting a return call from AT&T, remember that the call and the 201-576-3000 number could be faked. A cold call from someone who says they're AT&T is no guarantee that it's legitimate. Don't verify or volunteer personal information.
AT&T Fraud Department's toll free number is 1-877-844-5584. If you get an unexpected call from someone who says they're calling for AT&T, call the AT&T Fraud Department or Customer Service before you give out personal information. My experience with AT&T is that it's most effective to deal with the company in writing by postal mail with a return receipt.
This number 201-576-3000 is not related at all to ATT. Is someone internally on the company that have full access to the account information. they will call and offer a discount due to your loyalty. Once your eyes pop out with the discount. They catch you attention and ask for your pass-code to have access to the account and add your the supposed discount. After couple of days or month bye bye to your account information, sim card information, web-access, everything related except your name and billing information.
Since I was alerted by a ATT email, I was able to correct the situation in about 2hrs on the Local ATT and 611 both at the same time. Also I was informed about the scam.
Latter that same day the same number 201-576-3000 called asking if I did a change in my account. That I should call first them. I just hanged and called 611 and informed the situation.
It seems that the main target is Latin American people. In my case I'm down in PR.
My situation and call were identical to this. I received the email that my info had been changed and I called ATT right away. The support person was very helpful and thorough. I also got call later in the day but I didn't answer. That's when I discovered this website.
Thanks PRCF. Good job taking good notes and generally taking care of your fellow man. Well done.