I've been getting these calls 2-3 times a day. I finally held on long enough to tell whomever answered to please remove me from their list, as I am on the Do Not Call Registry. The lady I talked to seemed very annoyed, since this was "simply a referral," she said...most likely recommended by someone's doctor in the household, or the Heart Association, or a host of other agencies she mentioned. I told her that we did not need this "emergency" item, and to please take me off of their list. Time will tell. By the way, if you check out this number on the internet, you will find different area codes attached, but the same basic number. Mine always has a 209 area code, which is in the San Joaquin Valley, here in California.
Debt Collection does not fall under the DNC, it falls under the FDCPA. Follow the steps in what you need to know and send them a cease & desist letter via USPS certified or return receipt mail. Here's their information also:
BBB Accredited Business since 11/01/1975
West Asset Management
Find a Location
(402) 391-5285
View Additional Phone Numbers
(800) 397-7243
(402) 342-6666
(402) 398-1101
(800) 922-2418
(800) 879-4358
(402) 391-5285
(402) 397-9920
(800) 747-7243
(888) 433-2886
(800) 793-8590
7171 Mercy Rd, Omaha, NE 68106
www.westassetmanagement.com
View Additional Web Addresses
www.westbillpay.com
West Asset Management BBB® Accredited Business Seal
BBB® Accredited A+ Rating
239 complaints closed with BBB in last 3 years | 81 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising / Sales Issues 1
Billing / Collection Issues 208
Problems with Product / Service 30
Delivery Issues 0
Guarantee / Warranty Issues 0
Total Closed Complaints 239
Additional Information
BBB file opened: 02/02/1975
Business started: 05/01/1969
New Owner Date: 10/01/2007
Type of Entity
Corporation
Incorporated: December 2004, DE
Contact Information
Principal: Ms. Quannetta Hayden (Legal Compliance Coordinator)
Ms. Kate Cutler (General Counsel)
Ms. Nancy Van Hoven (Senior Counsel)
Business Category
This company offers accounts receivable management services; such as, collections, pre-collections, training, consulting and billing. They also provide payment monitoring, overpayment recovery and accounts receivable clean-up services.
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You should read this also:
http://www.ftc.gov/news-events/press-releases ... lion-settle-ftc
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To File complaints FDCPA/TCPA violations:
Your State Attorney General
Their State Attorney general
www.naag.org (you can find your state AG at this link).
https://www.ftccomplaintassistant.gov/#&panel1-1
http://www.consumerfinance.gov/complaint/
http://www.rcfp.org/reporters-recording-guide/state-state-guide
Also with the BBB and follow completely through with it.
Seek a FDCPA/TCPA Attorney if need be.
Some Tips:
*Keep all messages
*Take a picture of your Caller ID
*Keep any and all conversations recorded to your states recording laws, some require they be told, others do not. This can be transferred to a recording device.
*Keep a notebook handy for writing time,date, who you spoke with and what the conversation detailed.
http://www.insideedition.com/investigative/93 ... debt-collectors
http://800notes.com/arts/Jb8EW-eDhQA/harassin ... ou-need-to-know
See Residents post here also:
http://800notes.com/forum/ta-34af6a034ba34b6/unending-collection-calls
Templates of Letters:
http://800notes.com/Phone.aspx/1-319-242-7350