Who called from 2019275462

I just got off a 30+ minute phone call trying to explain to three different people why I didn't want their service. Each time they kept pushing and pushing. Each supervisor was worse than the last person I talked to.  (The 2nd guy had a major Canadian accent)   Anyway, I told the first guy that he was asking me invasive questions that had no relevance to whether I was entered in a contest or not, after speaking with him he said I'd ordered something and passed me onto his supervisor to confirm the order. I didn't even get a chance to say yes or no to what he'd told me before his supervisor got on the line.  The supervisor  immediately tried to get my credit card information and railroad me into purchasing their magazines. After politely refusing their offer he continued to push so I asked for HIS supervisor, who was even more obnoxious.   They wanted to know why I wasn't interested in their service and didn't believe me when I told them.   Bottom line, if I have to tell you "no" more than 3 times I'm going to get irritated and not want to work with you. Make me tell you "no" more than 20 times, I'm mad enough to do some research and write a complaint letter  - allegedly their phone calls are recorded. I hope so.

I've been received those calls a lot, last one I took my time and spoke to the"sells man", and I asked him how they could give you a diamonds watch, and tree magazines for just 4.95 a week for a mo, and he asked me my address, and kind make me tell "yes" for all the questions he made to me, so I said I wasnt give my cc#, so he said his supervisor will explain to me how they could bill me, finally I said I wasnt interesting on that, and he got upset with me, and said HAVE A NICE DAY VANESSA,and hung up on me. Where do you can find people giving you, diamonds watch, magazine, cars and thousand of dollars on this recession, please give me a break!

----> USE THIS NUMBER TO CANCEL PAYMENTS. .---> 18667175628 customer service will help you_*
idc if its a scam or whatever i just know that its expensive and ppl already have other stuff to pay for per month. they talk super fast and are super nice so that you can agree to pay for these magizines. .

I work for this company as well. And if you actually listen to what people are saying when the call you you would understand. There is NO obligation to buy anything, it is simply a courtesy call. We get our numbers from the major list brokers who provide us with the number of those who carry one or more of the major debt or credit card holders.

We are not asking for your credit card information - simply if you HAVE one of these cards. In addition to your entry into the sweepstakes, we do offer you some magazines - which is not a bad offer, you get 4 magazines, a catalog which allows you to CHANGE these magazines as often as you wish, plus a free diamond watch which is real. You're basically getting all this for the price of ONE magazine. So why wouldn't we offer it to you.

The majority of people who I speak to accept this offer, and have had no complaints and have even extended their services after the 60 months.

As for not calling from Draper Utah - I'm pretty sure I know where I live ...... We call from a local number so that you do not get charged long distance fees. The long distance fees are purely on us. Not you.

THE CALL CENTRE THAT DOES CALLS "ON BEHALF" OF "CPS" IS TELESOLUTIONS INTERNATIONAL. THEIR EMAIL IS [email protected]

Worked for TeleSolutions International, in Winnipeg, Manitoba, Canada. Looked for job & decided everyone has to start somewhere [***], right?

Well, big mistake.

TeleSolutions International does calling "on behalf" of Central Publication Services (CPS) "in Drapper, Utah". I don't know what CPS is, but it doesn't seem to be a really established organization. I highly suspect that at most it's a shell company.

An HR guy, David Keith, claimed that we have to say "Hi, my name is _________ and I'm calling on behalf of CPS in Drapper, Utah to inform you that you have been entered into our dream come true SweepStakes, so congratulations" rather than using "TeleSolutions International" because of "regulations", as we're doing "business on behalf of CPS".

I'm pretty sure that's [***].

Keith also claims that the call lists were obtained by "data brokers" and contained "middle to upper income" people who had previously bought similar services.  They might be from people who were previously sold goods from "CPS"/TeleSolutions International, but we're instructed to pursue people with little or no money in their bank account, because the credit card can still get $$$. There goes the focus on people of means!  

There's something sick about instructing working poor telemarketers (many of the employees do come from the margins of society) to pressure jobless poor folks out've money.  

The floor level overseer regularly tells staff how disposable they are if the don't make sales, tries to reiterate (through info ascertained from small talk) how important a paycheque is to them, and tells them to stop caring about other people who'll "they'll never meet". The whole culture of TeleSolutions International seems to be about normalizing antisocial practices, both towards employees and potential customers.

Going home from the job each night, one feels a certain moral filthiness and disgust at "succeeding" at the job by being destructive to society.

TeleSolutions International telemarketers respond to calls that are automatically dialled by cheap, 1990s IBM computers. After a call is hung up, telemarketers will have a few moments to "disposition" the call under various headings - NotInterested (which, I'm told, aren't called for 6 months), NoCreditCard, AnsweringMachine, and Under18 (It's against the law to telemarket to these folks - at least in the way TeleSolutions does - so we hang up if we find that out. The first part of the call is about "qualifying" the customer, to know if they're "qualified" to be marketed to).

TeleSolutions International had employees read a script, with the marketing pitch. Sometimes, when calling a customer & reading the script, they'd hang up while I'd still be reading (it's not always possible to tell when a customer hung up, some quirk of the cheap [***] computer system). IF THE TELEMARKETER DOESN'T DISPOSITION THE CALL UNDER THE RIGHT CATEGORY (and it's hard if you're reading the scrip & the sound system sometimes gives poor indication of a hung up call) THAN THE NUMBER IS AUTOMATICALLY LISTED TO BE RECALLED.

To the best of my memory, the script went something like this:

=================================================

"Hello, [CALLED PERSON]. Hi, this is [TELEMARKETER NAME] with CPS in Drapper Utah.

This is just a call to let you know that you have been entered into the Dream Come True Sweepstakes, so congratulations! The Sweepstakes are held every year for preferred customers of Visa or Mastercard, you do still carry one of these cards, is that correct?

[If yes]

Great!

Now, as a SweepStakes contest you are in the running for $25,000 in cash, a Ford Mustang GT Convertible, a Caribbean Cruise, and hundreds of other prizes. Someone has to win [CALLED PERSON]. So best of luck!

Now, [CALLED PERSON] I do have a few quick survey questions for you.

Are you married, single or engaged?

[Instructed to chat with potential customer]

Age 18-21

21-35

36-69

over 69

Do you use coupons when buying groceries?

[Instructed to chat again]

What are your hobbies or special interests?

(Chat)

Which card has given you the best service, Visa or Mastercard?  

Thanks for your help, [CALLED PERSON].

Now, for participating in our promotion today you'll receive a mens or ladies diamond watch. It's GORGEOUS, so I know you'll love it. Also, as part of the publishers sweepstakes given you've been chosen to receive [lists 3 magazines selected for them on the basis of survey questions] for a full 60 months, free of charge. You will also receive a catalogue with hundreds of other magazines, allowing you to change these selections as often as you wish.

Finally, to compliment your 3 magazines, you'll receive the exciting [ESPN or TV Guide] magazine for a full 60 months. Now, [CALLED PERSON], the weekly magazine is the only one we ask your help with. As a SweepStakes contest everything's been discounted to just $4.99 per week. Think about it. You'll receive [FIRST MAGAZINE], [SECOND MAGAZINE], and [SECOND MAGAZINE] plus a diamond watch just for helping with the weekly deliver of [ESPN or TV Guide]. Just that one, okay?

[If they object, there's a list of power quotes recommended for use. Such quotes include "What part of the offer are you uncomfortable with? I mean, just $4.99 for four of your favourites isn't asking for too much, is it?"]

Terrific! I'll put you down for those four magazines for $4.99 weekly to be mailed to [say Address if listed], correct? Great! Again, the magazines price is GUARANTEED NOT TO INCREASE FOR A FULL 60 MONTHS. Do you have any questions about the offer? [If objection, staff are directed to a list of rebuttals]. Great! Now, we are currently processing your order. Do you have a a pen and paper? I'll wait. Okay, the order number is C as in CASH - 208. Now, because of promotional regulations my supervisor will have to approve the order. I'm new at this job, so if you could put in a good word with my supervisor that would be excellent. Terrific. I will transfer you over to my supervisor, you will here a few clicks. [Transfer process]

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Yes, the "I'm new at my job" part is in the script. From my experience, even relatively established employees say it. As "established" as you can be, that is, at such a precarious job.