They have called several times asking about a VW extended warranty. They keep calling during the work day, so the last time I answered, I asked if I could have a number to call them back when it's more convenient for me. They hung up when I asked for the number.
"Auto Protection Department" scam. They try to sound like they are from a department of or affiliated with your dealership. They also try to make it sound like you are already a customer of theirs by verifying certain info of yours and offering you an extension on your existing coverage. They are not affiliated with your dealership and you are not a customer of theirs. If pressed to answer questions like their relation to your dealer or if you're an existing customer they dance around without providing definitive answers. I've been receiving calls from them for over a year now and have asked them to stop calling but they continue to harass me. They change the numbers they call from. Scam all the way. Avoid at all costs.
They are NOT Better Business Bureau accredited http://www.bbb.org/sdoc/business-reviews/auto ... a-ca-172009079/
It was definitely a complete scam. They callled me yesterday saying their from the Auto Protection Department and offered me if I wanted to purchase whatever their [***] was. I said call me back tomorrow. And they did..
Now here comes the fun part. A guy called me and asked some basic qustions like "do you drive the 2008 Mercedes C350 and so on. Then I was transferred to their so called "Authorization Department". I was asked some questions if I ever have had some modifications to my engine and after that I was qualified for their service. Now they transferred me to this annoying [***] called Melanie. She mentioned things that would be covered under the service and asked me to pay $799 to start the service. I said I would have to think about it first and she said "Once you reject the service I would have to lock your VIN number and you won't be able to ever qualify for this service again". I responded saying "Ok if thats the case then I might have to look for another company then". She then said there are no other companies that would provide this service. At this time I knew they were trying to scam me. She kept insisting me to buy the service but I was nice enough that I said I would think about it because I might be buying a new car in 2 months. Then you know what she said? "Bit*h: Did you just decide you wanted to buy your car 10 minutes ago? And from all my customer I have never seen one that would rejected my offer especially someone who drives a Mercedes". She sounded really pushy at that moment and a little bit outraged so I said "I might have to decline this time because you are being very pushy and intimidating selling your service". Then BOOM! "I was not trying to sell you anything (but scamming me) and I am sorry if I have such an urgency bla bla bla bla". It was really long I did not even care to hear the rest and just hung up.
PS: Do not ever fall for this scam and if you want to purchase this kind of service just contact your local dealer and they should be able to assist you. These scammers could not even provide a good customer service. What a bunch of idiots. Good luck!