Imagine my surprise when not just Microsoft technical support called me to help with my home PC, but George Harrison of Microsoft - yes - almost 15 years after his death, George has now taken a job with Microsoft in tech support. Strangely thought, this time, it's clear that he's been hanging out with Ravi Shankar and the yoga folks because now he has a thick Indian accent.
... perhaps Beatles albums aren't selling like they used to?
OK so this was a scripted scam where the caller stated that he was from Microsoft and that they had seen my PC become compromised. He tried to verify who I was by getting me to type the "assoc" command on a windows PC and for me to read the CSLID- which means nothing - they aren't unique so it's only done to dupe you into thinking that they have a legitimate eye into your PC.
These people prey on the old and technology beginners. That could be your Mum. FCC / Ofcom / ICO / EU whoever - Please shut them down and prosecute with a vengeance!