Opinion Research Northwest (formerly Northwest Research Group) is a full-service, custom market research firm. We conduct research for a wide range of clients seeking input on issues that drive their critical business decisions.
We obtain telephone numbers from a wide range of sources. Some are random digit dial (RDD) samples designed to reach all households in a target region, city, or nationwide. Both listed and non-listed telephone numbers are included in this sample. Some are listed samples provided by our clients. In this case, all should be vetted to ensure that you have agreed to be contacted as an existing customer of this client.
When we call, we make multiple attempts to a single telephone number. This is an important part of the survey research process. Results would obviously not be valid if we only talked to those people who answered the telephone on a first attempt. All contacts are identified by our Caller ID -- so that you may call our main number back for more information. In addition, we routinely leave messages on your answering machines / voicemail about the survey we are conducting.
Survey research is an important aspect of business. We do research to assist businesses in how to better provide existing services to their customers, design new products / services to better meet the needs of existing and new customers, and to understand how to communicate with you better. At no time will a legitimate survey research organization attempt to sell you anything. Moreover, all responses you provide will be kept strictly confidential.
Because survey research firms do not sell any products or services, they are not covered by the National, State, or Local Do-Not-Call (DNC) lists. Therefore, even if you are registered on the DNC lists your number may be released for survey research purposes.
If you have received a call from us and you do not ever wish to receive another market research call from us, please contact us directly by calling the number on your Caller ID (208-947-0700) or by e-mailing
[email protected]. We will immediately put you into our internal DNC list and will not contact you again. We also forward your number to the sampling companies and clients that provided us with your number for exclusion from their databases. We cannot guarantee that you will not be contacted by another survey research organization, our client, or a telemarketing firm.
I would hope that you would recognize the value of legitimate survey research. ORNW is a member of the Council of American Survey Research Organizations. We are a subsidiary of Opinion Research Corporation / US -- a founding member of this prestigious organization. If you would like more information on the standards for this organization as well as your rights as a respondent, I strongly urge you to visit their web site at www.casro.org/codeofstandards.cfm.
I appreciate your time in reading this posting. And more importantly I appreciate the time people take in understanding the value of legitimate survey research and providing the input that businesses need today to make critical business decisions. Your responses are truly valued by the clients we serve and hope that you will continue to take part in this important decision-making process.