1.0 star rating
9/12/2014
ANOTHER BAD DAY THANKS TO TIME WARNER CABLE! "ANONYMOUS" ROBO CALLS ..
I have been with TWC since moving to Austin in 1998. I have had various "issues" with them over the years. Back in late July 2014, they sent me a letter upping my rates.By this time, as most of my neighbors have, I decided to drop TWC for ATT Uverse. I called TWC for steps to cancel, keep my email etc. I ended up with a very polite & helpful lady named Sara. She repackaged my bundle & kept my monthly rate the same. That was done 7/31/14. Sara was excellent at what she did.
OK....starting yesterday 9/11/14 at 9:49am I began to awaken to robo phone calls displayed as "ANONYMOUS" from (210) 892-3339. When I answered my Nonpublished Time Warner phone (which I pay extra for) all I got was silence (I'm on the joke of the Do Not Call List as well) . After saying hello for 20+seconds the line went dead & I got a dial tone. Then tried to get back to sleep. Ok....maybe a wrong number. Then today Friday 9/12/14 at 10:06am am am awakened by the same number + ANONYMOUS ID (210) 892-3339 & nobody there, same as 24 hours ago. I began to see a pattern at this point & called the number back only to discover it was a TIME WARNER CALL CENTER in Dayton Ohio trying to sell some new channel. By now, I was beyond frustrated. The lady who took my call had no clue what she was doing. She had no idea I actually called HER. After reading her script of what channel she was trying to sell me ....I said "STOP"....I called YOU to quit robo calling my number. She offered to remove my number from the list. I asked her to confirm my number. She could not even repeat my phone number. I kindly told her that she had no clue as what she was doing. I asked to speak to the manager of what was described as their "SALES LINE"....She continued placing me on hold three to four times. Just like TWC I was recording the call as well. After dealing with her for 30 minutes she finally sent my call to Linsey. She was not much better. She was finally able to provide me with TWC's main numbers so I could vent my frustrations.
All I wanted was to speak to a Time Warner manager & explain these robo calls and ask why I was getting them.
Finally, I got in touch with Robin in Customer Solutions aka Retention Dpt & explained my frustration with this issue. She KINDLY removed my Time Warner NON PUBLISHED phone number from their robo call list & said if I wanted to explain my frustration simply send Time Warner Cable an email. After constructing a detailed email, I realized there was nowhere to send it. Now it's 6:30pm Friday 9/12/14 & I'm calling TWC to ask for an email to explain the BS robo calls & my dealings. Oh GET THIS...while on hold I got an automated message that my home service call was set for Tuesday September 16th 5-6pm to "Change Service"......WHAT???? Another bad surprise from TWC...The latest "Customer Solutions" rep was Christina in Austin. She had no idea where I could email my compliant.She also had no idea about my surprise appointment set for 9/16/14 between 5-6pm to "Change Service" whatever that means. I asked for a manager to provide me with an email. She said everyone was busy, & asked me to hold. Oh she asked if this was a legal issue. I said "NO...I want a manager to view my experience with this BS. This call had gone on 30+minutes. While I was on hold the call dropped & she never called me back. I will tell you this. The fools at TWC wore me out with their incompetence one by one. I am pleased that I recorded all of these calls. I have no idea what to expect from this company next.
If I had to do it all over, I would have cancelled them. I am simply sharing how their foolish ANONYMOUS (210) 892-3339 robo calls started such a mess...
What a waste of my time. From what I have observed ATT Uverse is possibly a better provider. My neighbors have dropped TWC by the dozens over the years. Looks like the jokes is on me. I wish I could rate below a ONE.
Do your own study & beware of TWC & their practices. Now I will get some rest. What a robo way to start my day. TWC sucks bigtime!
1.0 star rating
9/12/2014
ANOTHER BAD DAY THANKS TO TIME WARNER CABLE! "ANONYMOUS" ROBO CALLS ..
I have been with TWC since moving to Austin in 1998. I have had various "issues" with them over the years. Back in late July 2014, they sent me a letter upping my rates.By this time, as most of my neighbors have, I decided to drop TWC for ATT Uverse. I called TWC for steps to cancel, keep my email etc. I ended up with a very polite & helpful lady named Sara. She repackaged my bundle & kept my monthly rate the same. That was done 7/31/14. Sara was excellent at what she did.
OK....starting yesterday 9/11/14 at 9:49am I began to awaken to robo phone calls displayed as "ANONYMOUS" from (210) 892-3339. When I answered my Nonpublished Time Warner phone (which I pay extra for) all I got was silence (I'm on the joke of the Do Not Call List as well) . After saying hello for 20+seconds the line went dead & I got a dial tone. Then tried to get back to sleep. Ok....maybe a wrong number. Then today Friday 9/12/14 at 10:06am am am awakened by the same number + ANONYMOUS ID (210) 892-3339 & nobody there, same as 24 hours ago. I began to see a pattern at this point & called the number back only to discover it was a TIME WARNER CALL CENTER in Dayton Ohio trying to sell some new channel. By now, I was beyond frustrated. The lady who took my call had no clue what she was doing. She had no idea I actually called HER. After reading her script of what channel she was trying to sell me ....I said "STOP"....I called YOU to quit robo calling my number. She offered to remove my number from the list. I asked her to confirm my number. She could not even repeat my phone number. I kindly told her that she had no clue as what she was doing. I asked to speak to the manager of what was described as their "SALES LINE"....She continued placing me on hold three to four times. Just like TWC I was recording the call as well. After dealing with her for 30 minutes she finally sent my call to Linsey. She was not much better. She was finally able to provide me with TWC's main numbers so I could vent my frustrations.
All I wanted was to speak to a Time Warner manager & explain these robo calls and ask why I was getting them.
Finally, I got in touch with Robin in Customer Solutions aka Retention Dpt & explained my frustration with this issue. She KINDLY removed my Time Warner NON PUBLISHED phone number from their robo call list & said if I wanted to explain my frustration simply send Time Warner Cable an email. After constructing a detailed email, I realized there was nowhere to send it. Now it's 6:30pm Friday 9/12/14 & I'm calling TWC to ask for an email to explain the BS robo calls & my dealings. Oh GET THIS...while on hold I got an automated message that my home service call was set for Tuesday September 16th 5-6pm to "Change Service"......WHAT???? Another bad surprise from TWC...The latest "Customer Solutions" rep was Christina in Austin. She had no idea where I could email my compliant.She also had no idea about my surprise appointment set for 9/16/14 between 5-6pm to "Change Service" whatever that means. I asked for a manager to provide me with an email. She said everyone was busy, & asked me to hold. Oh she asked if this was a legal issue. I said "NO...I want a manager to view my experience with this BS. This call had gone on 30+minutes. While I was on hold the call dropped & she never called me back. I will tell you this. The fools at TWC wore me out with their incompetence one by one. I am pleased that I recorded all of these calls. I have no idea what to expect from this company next.
If I had to do it all over, I would have cancelled them. I am simply sharing how their foolish ANONYMOUS (210) 892-3339 robo calls started such a mess...
What a waste of my time. From what I have observed ATT Uverse is possibly a better provider. My neighbors have dropped TWC by the dozens over the years. Looks like the jokes is on me. I wish I could rate below a ONE.
Do your own study & beware of TWC & their practices. Now I will get some rest. What a robo way to start my day. TWC sucks bigtime!
TIME WARNER CABLE ROBO CALL WITH NOBOBY THERE. THE NUMBER IS (210) 892-3339 and shows "ANONYMOUS"...I SPENT ALL DAY DEALING WITH HOW TO CONTACT MANAGEMENT OR AN EMAIL TO EXPLAIN MY FRUSTRATION. THERE WAS NO HELP & NO ANSWERS. IF YOU ARE GETTING UNWANTED SILENT CALLS FROM THIS NUMBER CONTACT TIME WARNER CABLE & TELL THEM TO CALLER ID THEMSELVES & STOP THE NONSENSE. WE ARE PAYING FOR THIS BS.
210-892-3339. Calls daily. No person on the phone. I called 210-892-3339 back only to find it was my provider Time Warner Cables "Call Center" wanting to sell me some on demand package. I had to call the number back to see who it was. Time Warner Cable are calling their OWN CUSTOMERS from "ANONYMOUS" Caller ID & the number 210-892-3339 & other numbers . ROBO disturbing constant calls with no person on the other end. These robo calls repeat daily ...Time Warner Cable are subjecting these ROBO Calls to their own customers. This is total abuse. If you have received these calls, report them. This is beyond absurd. I will file a report with BBB- Austin Monday 9-15-2014.
210-892-3339. TIME WARNER CABLE No Caller ID States ANONYMOUS. When I answer, there is silence. Calls repeat daily. I called back to learn they have a call center pushing some on demand channel. GO AWAY Time Warner.