Female caller called at 4:18 p.m. (I was not home from work and my 12 year old answered.) She asked for my oldest son,caller hung up. At 4:20 p.m. the same caller called again, this time asking for the parents of Melissa (ME, the parent), to which my son responded that I was in the shower. I called the number back and the female on the other end said that without a name, she couldn't tell me who called. I asked who WEST was, and she said a customer service agency. I asked her what that was, and she said a larger customer service agency that is over alot of smaller agencies. I asked her what that meant, and she offered no other explanation.
Got a new telephone number and started receiving automated calls from Medco/Accredo Pharmacy saying a prescription was ready. This number was the caller id when a real person from Accredo Parmacy called. I told them that they had an incorrect number in their system and they removed the number from their system. No calls since.