they have call me since october of last yr ,threating to have my kids taken, that i was going to prison. not sure what to do bout the constant harassing
Caller leaves a voicemail recording stating that he is the director or advisor of legal services and that he has an affidavit regarding a loan on his desk and that it is imperative that I call him today regarding this issue. Identifies himself as Jim Moore, phone is 866-558-3328 ext.2223. Very convenient that who he represents is not divulged. I record all the voice mails, but haven't a clue what to do with em.y
Name: Southwest Recovery Services
Phone: (214) 387-8068
Address: 15400 Knoll Trail Dr. Ste 300
Dallas, TX 75248
Principal: Mr Steven Dietz, Owner / Manager
Customer Contact: Mr Steven Dietz, Owner / Manager
File Open Date: January 2005
Type of Business: Collection Agencies
BBB Accreditation: This company is not a BBB Accredited business.
Additional Addresses
2591 Dallas Parkway
Suite 300
Frisco, TX 75034
Business Management
According to information in Bureau files the owner of this company is Steven Dietz. Prior to owning Southwest Recovery Services, Mr. Dietz was the owner of DFW Direct. The primary type of business of DFW Direct is collection agency. Southwest Recovery.
BBB Rating
Based on BBB files, this business has a BBB Rating of F on a scale from A+ to F.
Reasons for this rating include:
40 complaints filed against business
BBB does not have sufficient background information on this business.
Failure to respond to one complaint filed against business.
Customer Complaint History
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB processed a total of 40 complaints about this company in the last 36 months, our standard reporting period. Of the total of 40 complaints closed in 36 months, 17 were closed in the last year.
These complaints concerned :
+ 36 regarding Billing or Collection Issues
1 - Failure to correct billing errors
1 - Failure to provide itemized billing as requested
6 - Failure to substantiate charges
18 - Improper collection practices
7 - None of the Above - Credit, Billing or Collection Complaint Issue
3 - Unauthorized credit card charges
+ 4 regarding Customer Service Issues
1 - Inappropriate behavior by customer service personnel
3 - None of the Above - Customer Service Complaint Issue
These complaints were closed as:
+ 24 Resolved
13 - Company resolved the complaint issues. The consumer acknowledged acceptance to BBB.
11 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to BBB.
+ 15 Administratively Closed
15 - The parties could not provide sufficient information to support their positions nor were they agreeable to make reasonable efforts toward resolving the issues of the dispute.
+ 1 No Response
Collection Agencies represent creditors and are hired to collect debts owed to those creditors. The creditors furnish information about the debtors to the collection agencies, including the amount of the debt and how to contact the debtor. That information may be incorrect. If contacted by a collection agency having incorrect information about an obligation you supposedly owe, go back to the creditor to correct the error, if you cannot straighten out the mistake with the agency.
If a collection agency keeps calling you after you have asked them to stop or if they are abusive to you, there are steps you can take. You can complain to the creditor the agency represents. If the problems continue, you can complain to the Bureau about the agency and the creditor if the creditor did not take steps to control their agency's actions.
Collection agency practices are regulated by state and federal laws. You may obtain free information about allowed and prohibited practices by calling the Texas Attorney General at 800-252-8011 and the Federal Trade Commission at 877-382-4357.
Tip: we use Google Voice to record all their calls. They HATE that! I've tried to make payments TWICE and they are refused! I've been hung up on, threatened, and laughed at...AND I've got the recordings to prove it!
We have asked not to be called at a specific number, and yet it continues. FDCPA violation!!! It. Is. ON!
THEY PICKED THE WRONG PEOPLE TO MESS WITH! We personally know the owner of the "client" they bought (past tense) debts from, and when we told them what was going on, the client was shocked and embarrassed! In addition, they won't be hiring Dietz in the future. Here's the score...Me: 1...SWR: 0.
Stevie Dietz, Ricky Williams and Jim-bob More (it's misspelled in their system on purpose) break the law. I will work HARD to make sure they go out of business.