It's the same thing with me. They are attempting to charge me for minutes that I never asked for and never used. There machine still sits at my home and they won't send an RA number for the return. So I figure it will make one ugly lamp or a great big ashtray.
They call and want me to hang on for a representative. What is that all about? They called me, if they can't leave a message or speak when the phone is answered, I'm not hanging on, for what. They don't even say who they are!!!