this is a crooked person calling , he says he will disconnect you from Microsoft if you don't do what he says! I told him, God is not happy with him and he needs to change his ways and do honorable work! this is the third type of phone call we have had from these people! What is wrong with them, how can they sleep at night! guess their conscience has been seared by a hot iron!
I am pretty sure this is a scam. He called months ago saying he was with a software company that I used to remove spyware. He wanted access to my computer. I refused and called the software company I had used and no one had tried to contact me. The man from the company I used said they would never ever have someone call and ask for access to my computer and to never allow anyone calling to have it. I wish I could report this person!!