that sounds like me exactly, only my mail comes to my house, and I don't have a good excuse. When I googled the number, I realized my Cox payment(s) were late. Seems as though they would get paid faster if they would leave a message. Although they will take your pmnt over the phone. Maybe that's what they're shooting for.
That is overwhelmingly true. I just received a call from them, and just a couple days ago, my net went completely down for a couple hours. Plus, I'm paying for the top tier service in my area, which is 20 down, 1.5 up with powerboost, yet on a normal day, I'm lucky to see over 1.5 down. My upstream is generally pretty decent, but I can hardly even watch a youtube video without it the slider catching up to the end of what's been downloaded. I lived in Cali for 3 years and had Comcast. I NEVER had any problems like this. I got MORE than what I paid for over there. Any time my speeds were LESS than 20Mbps downstream, I knew something was wrong.