FCO is the largest firm in the nation specializing in multihousing collections.
But that's not all we do!
FCO's 26+ years of collections experience makes us your best choice when it comes to collecting:
•Student accounts
•Student housing accounts
•Military housing accounts
•Senior / Assisted living accounts
•Commercial property collections
We’re known for dedicated employees who uphold FCO’s core values of exceptional performance and client service.
Think FCO, think Innovation. At FCO we don’t rest on our laurels.
We’re always thinking ahead, executing fresh approaches to maximize your revenue:
•More call centers
•Dynamic collection strategies
•Data mining and analysis
•Targeted re-work programs
•Systems integrations with client business platforms
When it comes to generating more money on your bad debt accounts, FCO gets the job done right.
You’ll have:
Multiple Call Centers digging deeper for your money.
Transfer Agents maximizing collector talk.
State-of-the-art IP Based phone system
Outbound broadcast messaging for greater recovery
Coast-to-Coast Coverage
Licensed in every state that requires one
Integration Specialists equipped to interface with your business platform
Free credit reporting to all 3 national bureaus
Free skiptracing
Competitive fee progams
Legal Compliance Office ensures compliance to all applicable laws
Legal Accounts Department
National Attorney Network when suit is the best option
Account Scoring for proven work strategies and analysis of client credit decisions
Document imaging for swift access
www.fco.com - View real-time and custom reports for results, trends, statements and more
FCO's Application Development Team includes the finest UNIX, SQL and integration programmers. Clients appreciate our quick turn-around time on special report requests and custom projects.
Checks, EFTs, Western Union and credit card payments are accepted via phone, mail, and our payment portal at pay.fco.com. Collectors obtain instant credit card authorization for fastest possible payments.
Using Electronic Skip-Tracing Interfaces developed in-house, collectors receive instant responses from leading skip-trace providers.
UNIX-based Automated Collection Software - implementing special outbound call and letter campaigns fast. FCO work strategies accommodate unique collection needs with quick turnaround.
High-speed Duplex Scanners make documents available to our collectors with minimum keystrokes. Imaging Software reduces debtor disputes and accelerates recoveries.
Outbound Broadcast Messaging service allows us to send thousands of professionally recorded and interactive voice messages, generating qualified call backs that result in more payments, faster.
Audit placements, trends and performance through our Online FCO Client Center Website. View statements, account lookup and more. Email reports in PDF format, or downloaded in Excel.
Integration Specialists: FCO can integrate with any property management software platform including MRI, Yardi and OneSite. Just ask for details.
Also place accounts by via our website, email, enterprise fax server or by regular / courier mail, whichever is most convenient. We also accept accounts electronically through Internet file transfer.
State-of-the-art IP-Based phone system linking multiple call centers through 4 digit dialing with Inbound & Outbound call recording for quality assurance.