The only persons who should be touching your computer is you, your manufacturer, Real Windows support that you have called and/or maybe a real live tech you see face to face! And be very very leery of numbers when you look to call the real ones, there are fake websites up. Never call numbers from pop ups either, that is scareware. Most of these calls are coming out of India and Pakistan.
I recommend filing a fraud dispute with your bank or CC holder. Also here:
http://www.stopfraud.gov/report.html
http://www.fraud.org/
Also file complaints here:
To file complaints on Foreign company's and scams:
http://800notes.com/forum/ta-d20d86fdc3e145c/reporting-international-scams[/b]
https://www.econsumer.gov/#crnt
eConsumer.gov: Report Your Complaint
E-mail:
[email protected]
Also with Microsoft itself as they do try to go after these nasty actors if they can track them down.
http://800notes.com/forum/ta-d51c56311625657/ ... ing-put-to-rest
http://arstechnica.com/security/2015/08/my-br ... -lousy-malware/
http://www.ctvnews.ca/sci-tech/experts-warn-o ... ws-10-1.2497682
http://www.sevenforums.com/system-security/289062-csrss-exe-trojan.html
https://en.wikipedia.org/wiki/Client/Server_Runtime_Subsystem
https://support.microsoft.com/en-us/kb/555021
http://800notes.com/forum/ta-b4c6bd59fca00c1/ ... rs-with-lawsuit
http://www.ndtv.com/india-news/microsoft-sues ... ort-scam-720575
http://www.zdnet.com/article/microsoft-sues-u ... support-outfit/
http://www.computerworld.com/article/2861459/ ... th-lawsuit.html
https://www.ftc.gov/news-events/press-release ... mmers-took-more
http://www.ftc.gov/news-events/press-releases ... rt-refund-scams
http://consumerist.com/2014/01/03/that-guy-on ... ably-a-scammer/
http://www.microsoft.com/security/online-privacy/avoid-phone-scams.aspx
http://news.softpedia.com/news/Cold-Call-Tech ... on-150170.shtml
http://www.ftc.gov/opa/2012/10/pecon.shtm
http://www.scamwatch.gov.au/content/index.phtml/itemId/989316
http://www.net-security.org/secworld.php?id=13376
https://www.apple.com/legal/more-resources/phishing/
http://www.wikihow.com/Get-Rid-of-a-Fake-Anti-Virus-Program-%28Scareware%29
With thanks to Slim--registered user here:
Since the scammers accessed the computer, they probably did one or more of the following:
• Disabled the anti-virus software
• Added nasty malware to the computer
• Copied the Contact List (so they can spam/email your soon-to-be ex-friends)
• Copied any financial data or passwords they could find
• Compromised your ID
• "Zombied" the computer, so it would respond to THEIR commands sent via internet
• Deleted some important files
• Asked for money to repair the damage they caused
What can you do immediately after such an attack?
1. Pull the cables on the computer, so it cannot access the internet.
2. Change ALL passwords stored on the computer
3. Run FULL malware scans on the computer, in "SAFE" mode!
4. Change the passwords again, particularly if the malware scans showed anything
5. Inform your bank and credit card companies
6. Sign up for credit monitoring, and check the status frequently
7. You may have to bring the computer to a local repair shop, and tell them the story.
8. Tell friends what happened, so they can be aware of strange emails from you
9. Plug in the cables only AFTER all the above have been done
10. Change the passwords on all online accounts. Even better - access a "safe", uninfected computer, and chance your online account passwords RIGHT NOW.
NOTE:
If your computer set a "Restore Point" while it was infected, any "System Restore" you make will re-infect your computer. Suggest you delete any potentially infected restore points and avoid setting such restore points until after your computer has been thoroughly cleaned!
You fell for one scam, and might be susceptible to others mentioned on this site:
http://phonehelp.2truth.com/facts_rev.html
Read that info to educate and help protect yourself!
Honest computer companies do NOT cold-call people, or cause popups from websites to tell them their computers need fixing!
Some scammers even have websites.
Read the info at these links.
http://news.softpedia.com/news/Cold-Call-Tech ... on-150170.shtml
http://www.consumer.ftc.gov/articles/0346-tech-support-scams
Lesson:
If your computer needs fixing, bring it to a local repair shop
Remember to return here, to 800notes.com, after you look at any of the information at the above sites, either to post more information, or to let us know you avoided the scam or fixed the computer correctly.