Same thing, I just spoke to a "ROGER" for at least 30 minutes and then to his supervisor ROGER.  Although he went step by step through everything on my computer, and got very angry when I said I am not interested.  I asked for the phone number, and he gave the 250-984-8336 number and told me it was a local call.  I told him, no it's long distance since for me, he basically told me I'm not intelligent and that I should purchase a plan. He kept saying it's with WINDOWS I kept saying I've never paid regularly for WINDOWS.  But when you look closely at their link a little blurb passes through the top stating that "windows it an online service for all computer software, this is not windows microsoft" so BE CAREFUL!  I'm still worried that they gave me virus' and hacked my computer!