Your are absolutly correct.... LG customer service totally sucks. Cannot get a live person much of the time, spent the last 45 mins trying (again). E-mails go unanswered, Corp Offices do not answer phones..... terrible company. Will never buy anymore LG products.
they called but did not leave a message. My flat screen (4 months old) keeps going out. They replaced an electronic board and the cables but it didn't fix it. Now service call to take a picture of flat screen prior to ordering a replacement for the screen. I hope they are not holding things up.