Hello this is Elizabeth Grove have you more than glad to help you with the survey I just didn't recognize the number so that's why I didn't pick it up.
When calling Comcast, you are asked if you'd like to participate in a survey to rate the particular phone call. If you elect to participate, you are then asked for a return number. In an hour or so, Comcast (or a third party that they contract with) phones back to administer the survey.
Opted for the survey as I have found that the call gets routed to a customer service rep quicker than not opting for the survey. Thing is, they call for the survey while I'm still on the phone with Comcast. Wish I could have taken this survey - I would have liked to tell them to take their equipment and shove it where the sun doesn't shine. They are scammers! They sold a "new" package to me and told me it would be $30 less than what I'm paying now. All of the sudden, one month later, the audit department decided to look at my account and hit me for $10 for each additional outlet. Now, I either return the HD Digital box or pay extra every month.