RIVERA MEDICAL COMPANY aka AMPEX MEDICAL aka FALCON INTERNATIONAL INDUSTRIES aka IHTA INC aka DMZ INC aka ALLIED MEDICAL aka ADVANCED MEDICAL CO aka SUPERIOR MEDICAL CO aka ALPHA MEDICAL aka CORBIN SUPPLY - 1 OFFICE IN CALIFORNIA AND ANOTHER IN HOUSTON TEXAS. BOTH OFFICES RUN SAME MEDICAL GLOVE SCAM - OWNER: MICHAEL EMORETH ARNOLD 888-857-3945, MOVED FROM CALIFORNIA TO KATY TEXAS IN JUNE 2012. OFFICE IN CALIFORNIA STILL OPEN & CONTINUING THEIR SCAM UNDER THE DIRECTION OF MICHAEL E ARNOLD BY HIS ASSISTANT ***********
RIVERA MEDICAL COMPANY
http://www.bbb.org/houston/Business-Reviews/m ... row-tx-90029351
Failure to respond to 14 complaints filed against business
Rivera Medical Company
1251 Pin Oak Rd Ste 131, <----PO BOX INSIDE UPS STORE
Park Row/Katy, TX 77494
Additional Locations
10333 Harwin Dr. Suite 170 <---THEIR BUSINESS ADDRESS
Houston Texas 77036
Phone: (888) 857-3945
Additional Information
BBB file opened: November 19, 2012
14 complaints closed with BBB in last 3 years | 14 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 6
Billing/Collection Issues 6
Problems with Product/Service 2
Total Closed Complaints 14
5/12/2013
COMPLAINT:
Mike Arnold called our company offering "the opportunity" to test their medical gloves. He stated that this was a test of a pair or two and a price list. NOT a purchase of a cases of $229 gloves. He is extreamly pushing then ships 2 boxes of gloves that usually cost under $30 a box, but when you receive this "product test" there is a packing slip and bill for $229.00 per box plus freight and handling. We sent them right back to them and the box returned to us yet again with the "return to sender - no returns accepted" written in black marker. ***** then calls numerous times a day demanding payment. He is very rude and aggressive. I now have an invoice for $562.65 and gloves that they have refused to accept back. He offers to send *** out to pick up a check yet will not take back the product that we do not want or ask for. This product test turned into a real high priced scam and now we can not get him to take back this product or get him to stop calling repeatly. He refuses to work with anyone and gets very loud and rude when spoken to.
Desired Settlement: We would like him to take back the product and stop harrassing us. This is not what was he said. He said it would be a small product test not a blown up sale.
BBB's Final Determination: Business failed to respond to the BBB to resolve or address the complaint issues.
BBB Comments: After initial complaint and follow up notice submitted, the company chose not to respond.
4/7/2013
COMPLAINT: I was called by this company and was told that I was gonna receive complimentary gloves, I received the gloves and after an invoice of $491.50 for something I never agreed on, I called back and asked what address I can send them back to, they told me to send it to ***** ****** ***** **** *******, TX 77036. I'm not in charge of payments, I'm only in charge of supplies, I don't want my boss to fire me for this.
Desired Settlement: I want them to pay for their crime, I don't want anything back, I just want justice.
BBB's Final Determination: Business failed to respond to the BBB to resolve or address the complaint issues.
BBB Comments: After initial complaint and follow up notice submitted, the company chose not to respond.
3/31/2013
COMPLAINT: Received call from this company at the beginning of the year offering to send a free sample of gloves and chocolates. Gloves arrived along with hard candies :) After arrival we started receiving numerous rude calls a day about sending them payment for the gloves. Decided to go ahead and pay them thinking it was just a misunderstanding about being "free samples" Few weeks later 4 more cases of gloves arrive. No ONE ordered these. Each time their number is called it goes to a recording. Have not heard back from them as stated in their recorded message. Will continue to contact them, especially after we receive their bill.
Desired Settlement: Just for public knowledge
BBB's Final Determination: Business failed to respond to the BBB to resolve or address the complaint issues.
BBB Comments: After initial complaint and follow up notice submitted, the company chose not to respond.
3/31/2013
COMPLAINT: A member of our Purchasing department answered a call from Rivera Medical stating that they had an exam glove order for us that had been on backorder and did we want them to ship them. We received eight boxes of exam gloves and an invoice for $458.00 plus $33.50 freight for a total of $491.50. Initial contact about this was handled unprofessionaly by a representative of Rivera Medical about the fact that we placed the order and need to pay the invoice. Besides the fact that we do not order anything without a purchase order, and never do phone orders, it would appear from what is shown online that this is a scam that they do nationwide. The other thing is the ridiculous amount of money they charge for the product. We pay around $10.00 a box for the exam gloves we use, and they invoiced us 458.00 for eight boxes (57.25 each). Finally spoke to a represenative at Rivera Medical today and told him we would be shipping the product back and will not pay the invoice.
Desired Settlement: Just want to make people aware that this is going on.
BBB's Final Determination: Business failed to respond to the BBB to resolve or address the complaint issues.
BBB Comments: After initial complaint and follow up notice submitted, the company chose not to respond.
2/24/2013
COMPLAINT: Additional Notes
Complaint: This company called our facility and pretended to be our routine medical supply company, asking if we still wanted out standing order of ***** **** ******. Our ***** member was not aware that this was not our ***** rep with our authorized company and said to send out standing order* ***** **** ****** were sent at an exorbitant price and are not an approved brand nor from an approved supplier for our business.
Desired Settlement: For company to never call our business again and to stop fraudulent sales practices.
BBB's Final Determination: Business failed to respond to the BBB to resolve or address the complaint issues.
BBB Comments: After initial complaint and follow up notice submitted, the company chose not to respond.
2/8/2013
COMPLAINT: This company called and pretended to be another company and sent us medical gloves and then tried to bill us for them. They lied, they fished for information and they are criminals.
Desired Settlement: I want a return shipping label to return the products and I want to be added to there DO NOT CALL list.
1/28/2013
COMPLAINT: This company contacted me by phone stating that I could keep the cost of gloves down to ***** per box for the next **** if I would order * cases of ******. When I recieved their invoice on ******* dated ******* the charge was ****** per case of * boxes. I can obtain the same gloves from another ****** for ****** for a case of ** boxes. It states on the companies invoice that Items must be returned within ** days of invoice. They obviously either back dated their invoice or held it for ** days before mailing it so that I would not meet the requirements for return. I have attempted several times to contact them by phone to no avail. You only get n answering machine and are asked to leave a voice mail message.
Desired Settlement: I would like call tags issued for the merchandise so that I can return them to the company and have have this matter resolved.
1/26/2013
COMPLAINT: This company called and spoke to an employee here about some medical gloves. That employee gave the caller the name of the person that orders those supplies and put that person on hold. When the employee that orders the supplies got to the phone, the caller was no longer on the line. The phone call was ********. We received an invoice for 2 cases of vinyl gloves for $600.00 each plus shipping each - far too much for vinyl gloves. I knew this was a SCAM when I saw the invoice. We watched for the gloves to be delivered and refused the delivery. They should not have ever been shipped or invoice - no one ever approved the order.
Desired Settlement: Find out who this is - can not verify the business or the address.
_______________________________________________
RIVERA MEDICAL COMPANY
530 W. Los Angeles Ave #115-210, <----PO BOX INSIDE UPS STORE
Moorpark , CA 93021
Phone: (877) 591-3777
Fax: (818) 884-6588
Failure to respond to 8 complaints filed against business
Complaint Type Total Closed Complaints
Advertising/Sales Issues 6
Delivery Issues 1
Problems with Product/Service
Total Closed Complaints 8
BBB file opened: June 19, 2008
Business started: 03/01/2007
Business started locally: 03/01/2007
Contact Information:
Mr. Mike Arnold, Owner
Mr. Mike Brown, New Accounts Supervisor
Customer Contact: Mr. Mike Arnold, Owner
Complaint: Rivera medical called to say that they were sending several cases of gloves and a box of Spees chocolate. She continued by saying that the cost of gloves that we order from them is increasing but they would send the cases at the current price to save us money before the cost increase. I explained that we were not getting our gloves from Rivera, she continued by saying that we do infact get our gloves from them and it shows that we usually order medium size gloves and how many cases would. I told her that I order from Medline. She hung up.
Desired Settlement: Do not call again
BBB's Final Determination: Business failed to respond to the BBB to resolve or address the complaint issues.