Called and a woman's voice comes on, which is activated by your voice when you say hello. Then she says, "hello how are you today?" Of course, your going to answer, fine, okay, or something along those lines thinking its a real person. Then the automated voice goes into its dialogue selling fire alarms. I didn't listen to anymore, answered only because I wanted to give them a hard time. I usually don't answer, but look the number up on my computer first in case they call back. I was just in a rotten mood today and wanted to lift my spirits!