I forgot to tell you, It's probably a scam. The fact that you cannot reach a rep just furthers my suspicions. Don't press 1. You'll probably have charges for trivia questions pop up on your cell phone bill. There are a lot of scams going on that are similar.
I received a call a couple of times throughout the day. I answered and silence. I called back and they first asked me to hold for a representative which was annoying..then a recorded message asking to claim a large amount of money : /