IC Systems is a crooked collection agency recently sanctioned by the Federal Trade Commission.
Their BBB record is only the tip of the iceberg-here is part of it from the Better Business Bureau website:
689 complaints closed with BBB in last 3 years | 283 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising / Sales Issues 3
Billing / Collection Issues 596
Delivery Issues 1
Problems with Product / Service 89
Guarantee / Warranty Issues 0
Total Closed Complaints 689
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Here is the government record:
Government Actions
The following describes a government action that has been resolved by either a settlement or a decision by a court or administrative agency. If the matter is being appealed, it will be noted below.
On July 29th, 2011, the Minnesota Department of Commerce entered into a consent order with I C System Inc. I C System Inc shall cease and desist from any further violation of Minn. Stat. 332.33 (2010), and comply with all other laws of the state of Minnesota.
I C System Inc shall procure a license for each place where the business is to be conducted in accordance with Minn. Stat. 332.33 (2010), shall report to the Commissioner on a quarterly basis during the two year period following the effective date of this order any and all individuals who are considered for employment but rejected based in whole or in part on the Screening Process. The information provided to the Commissioner shall include the reason for each rejection.
I C System Inc shall report to the Commissioner any debt collector terminations that occur as a result of their Screening Process for the renewal periods June 30, 2011 through June 30 2013.
I C System Inc shall provide a copy of this Consent Order to all states, cities, or other governing bodies where the respondent is licensed for debt collections.
I C System Inc shall pay to the state of Minnesota a civil penalty of $65,000.
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Here are some typical complaints:
Complaint Category: Improper collection practices
Complaint: number keeps calling me ten times a day. no message and no letter from any collector
number keeps calling me ten times a day. no message and no letter from any collector
Business response: Re: ***************
BBB Complaint**********
I.C. System Reference**********
Our records indicate this account was placed for immediate collection by **** in November, 2011.
It is I.C. System's policy and procedure to honor requests for no phone calls if such requests are put in writing. We have noted *********** request for no phone calls and will honor that request.
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Complaint Resolution: Company resolved the complaint issues. The consumer acknowledged acceptance to BBB.
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Another complaint:
omplaint Category: Failure to provide itemized billing as requested
Complaint: I have a collection item on my Consumer Credit Reports for $86 from a medical bill. I have sent several request for IC Systems to provide information regarding the bill. I ended up paying the bill as a condition of closing on a mortgage even though I did not think the bill was owed. I have sent emails and letters ad disputed through the ******** and the item has been verified but no information such as billing statements were sent to me. If IC Systems can send me itimized billing statement showing the dates of service that will verify that the debt is owed. Since I have already paid it even though I have no proof that I actually owe it, I would like it removed from my ******** report if IC Ststems can not provide the information.
Business response: Re: **************
BBB Complaint**********
I.C. System Reference***************
It is an I.C. System procedure to report all of its collection experience, with debtors, to the national credit reporting agencies. To maintain the integrity of those files, we do not instruct those agencies to delete account information once an account is paid. We promptly inform the credit reporting agencies that the account has been paid so that payment information can be entered on the credit profile. This account has been appropriately updated as paid-in-full.
Due to the continual issues surrounding this account, I.C. System is making a business decision to request the national credit reporting agencies to delete any reference to this account from ********* credit files. I.C. System has also sent a confirmation letter to ********* via the U.S. Postal Service.
We trust this will resolve this matter.
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Complaint Resolution: Company resolved the complaint issues. The consumer acknowledged acceptance to BBB.
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Another complaint:
Complaint Category: Improper collection practices
Complaint: Repeated calls before 8 a.m.
I am receiving repeated calls which start at 6:30 in the morning. I have documented these calls in detail and have specifically asked that my account be updated with my current address to no avail.
Mar 16 call at 6:55 a.m.
Mar 15 call at 6:25 a.m.
Mar 14 call at 6:23 a.m.
Mar 13 call at 7:26 a.m.
I have also asked for a written "validation notice" with the name of the creditor.
Business response: *************************************************************
Our records listed ********** with a ***** address and area code, therefore, we were under the impression we were calling a ***** Consumer. We are updated our records to reflect her new address and will cease calling. We apologize for any inconvenience we may have caused.
Upon receipt of this complaint we contacted our client,***************************** and confirmed they are behind the validity of the debt. Their office provided validation which we have mailed directly to **********.
Complaint Resolution: Company addressed the complaint issues. The consumer failed to acknowledge acceptance to BBB.
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Another complaint:
Complaint: My credit monitoring system reported a negative listing on my credit report. After investigation I learned that this was posted by I C System on behalf of ********************. My complaint is that I was never informed of this debt. I was never contacted that I owed a bill. The worst part of this scam is the date of the charge is from 1997. How can a company put a negative line on my credit report with out contacting me? How can it be legal to report a debt without notification ?
Business response: **********************************************************************************************
Our records indicate this account was placed for collection by our client, ****** in January, 2012. I.C. System does send letters, however, do to a problem with ************ address the letter was not sent. On March 21, 2012 our office spoke with ********** noted he was disputing the account and all collection activity was suspended at that time. ****** recalled this account on April 4, 2012, therefore I.C. System has closed its file. I.c. System has requested the credit reporting agencies remove any reference of the above account number from ************ credit files. We have mailed a letter to ********** confirming this information and we apologize for any inconvenience we may have caused.
Complaint Resolution: Company resolved the complaint issues. The consumer acknowledged acceptance to BBB.
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There are almost 1000 more complaints like this!!!
BEWARE these con artists and scammers.
Caller: I C Systems
Call Type: Debt Collector
I dont know who these [***] are but they call constantly! I suggest they get their own legal affairs in order before they continue to harass any one else!!!!