part of the message goes to my machine, I always hear "or press 2 to waive" and on part, but someone else posted this on another site.
"...LIHEAP (Low Income Home Energy Assistance Program) and PIP (percentage of income payment plan)
You do qualify for a reduction on your electic bill
press 0 to claim your government approved reduction
or press 2 to waive your eligibility
press 0 to speak to a program representative."