I just let them go through their terrifying computer infection story and play really dumb and wast 20-25 minutes of their time and once they ask to access my computer I play stupid like it is all logged in and he cant figure it out. I waste a good half hour before telling them I am not allowing anyone to access my computer. They tell me it will crash in 30 minutes and I jsut say I will buy another one....they eventually get irritated and hang up. It has been 30 minutes and it still works. I delayed him from calling at least 4 or 5 people. You're welcome.