I have also received this call. They gave me the press 1 or 2 and I ended up where they asked if they called the wrong number and to hit 3 if I wanted to update their record, which I hit just to see what would happen next because if Verizon was calling me to discuss my bill, they would know they were calling the wrong number lol so I hit 3 and sure enough, the call disconnected. So don't give them any information, it's fake!