Yes, he really is an annoying PUNK... I had made a payoff deal with one of Carmel's employees around 11 months ago and made my last payment in July. Needless to say, I get the monthly reminder on the payment so I call and politely leave a message on their night time recorder to let them know that I had honored my agreement with the person mentioned above and to NOT pull the monthly withdrawal from my account. I get a couple calls the next day from above menitoned PUNK and he wants to argue about all this, saying that was a stupid thought, etc., and so on. So I asked for the lady I had worked the deal with and of course, she is not there anymore, and all he wanted to do was pressure and pressure so I hung up. I called back trying to get a person in a responsible position, and got him again. Again, it is pressure, pressure, and that what I said wasn't so, etc., and so on till I said the word damn and he informed me if I continued to talk that way he would just have to disconnect the call. Told him that was alright, I would disconnect for him. These calls gave them the 3 days they require to stop a bank withdrawal and you know what, they tried to pull a payment anyways. I had gone to the bank and put a stop payment on it and any future times they try to pull it and sent them a certified letter telling them "Do Not Contact Me Again." They have pulled money out of my account before using a different form of their business name hitting my account just now and again. I am set to go to the Consumer Protection Agency, Attorney General, Federal Trade Commission and anyone else I can complain to. And yes, I never should have gotten into a position to where a Collection Agency had a reason to come after me but, let me tell you, when bad things happen...they are one right after the other for years!!! They are lucky I was here to even make an agreement with them much less honor it. ANYWAYS, yes, they are calling both the home phone and my cell phone still even though I have gotten a signature back on the certified letter days ago (I don't answer)...and they attempted to take a payment out of my account when I had given them their 3 day notice not to pull anything out of my account.
This person called me now 3 different times looking for a person named Robert. I just got this line a bit over 3 weeks ago. I talked to them and told them that this isn't his number anymore. I really hope they don't keep calling or me or I, too, might have to change my number.
After notifying this company many times that the phone # they are calling used to belong to another flooring company that has been out of business for more than a year ,the persistently kept calling , very nasty and annoying,and a guy said that will keep on calling
To Master's Carpet and to anyone else who has called Carmel to confront them: I think it's all about whom you reach on the other end and how you go about it. The first time I called, I sounded really angry and asked to speak to their manager, explaining who I was and that I was not the person they were looking for as I had just got the number recently. The guy said he would connect me, and of course hung up right then.
Then, I called back again, speaking very calmly and asking them nicely to stop calling, explaining again who I was and that this number is new. After that, the agent said that he would pass this info on to the supervisor (I thought he was BSing), but since that day, they haven't called again.
I think it's all about how you go about it, which agent you get on the other line, and of course luck. All the best!
I also have been hounded by these jerks. Although the people calling me always spoke Spanish and not English. So I called then and confronted them about calling me. I also let them know I lived in Maryland and had no idea who they were. The jerk put me on hold, then came back later (I was ready to hang up) and told me they would never contact me again.
These guys are real pro's at getting what they want. They start calling right at 8 am and don't stop until 9 pm. It's funny because they go from my home phone to my cell seven days a week. Now they have my bosses work number too, GOD knows how the hell they got that. They will keep harassing you even if you make payment arraignments with them...Go Figure..