"CareCall's customer support services enable organizations to establish a remote call center to expand support capacity and maximize levels of service response. CareCall can reduce internal staffing requirements, and reduce burdens on service centers during peak calling periods. CareCall can assist with open enrollment support, benefits and eligibility inquiries, PCP selection, extended service hours, provider and marketing support.
CareCall's member outreach efforts have been proven to drive member loyalty higher. By taking advantage of sophisticated computerized telecommunications equipment our highly trained staff delivers extremely cost effective results while providing immediate feedback and maximizing efforts by delivering high completion rates. CareCall outreach efforts include new member welcome calls, member retention and maintenance calls, member satisfaction surveys, wellness intervention, health risk assessments, new member verification, provider network audits, member notification and follow-up calls. "