this is a collections company For CITI they are the worst people to work with was in a heated conversation with the lady I asked to talk to superviser. she yelled at me and the said I was refusing to pay off my debt. I kept saying I was not that I wanted to talk to a super. she hung the phone up on me. I called back she answered again was ruid again I told her I was not going to talk to her I wanted a super. I told her I was not going to pay any of it off till I talked to one. I was transfed to one. talk to him everything was settled with him and I paid it all off.