A "Rick Johnson" called in reference to an order taken by "Todd James".
"Todd James" gives the phone number 800-235-1000 x113 when he calls you to say he is replacing your toner for your copier, which he just happened to know exactly our copier brand and model. "Rick Johnson" called after that representing the same company to verify your shipping address.  I was able to look up the phone number, 800-235-1000 on google and this website came up.  The phone number 323-461-1176 is what shows up on caller ID when either "Rick Johnson" or "Todd James" calls.