Greetings,
I recently cancelled my subscription to the L.A. Times(Feb 20, 2014). It takes verbal judo to get them to take "cancel my subscription" as an answer. As of March 21, 8:02 AM, I have received 8 calls from LA TIMES 323-617-4131. All hang ups, no voice mail left.
March 17 8:17 AM
March 17 6:57 PM
March 18 8:46 AM
March 18 7:35 PM
March 19 8:09 AM
March 19 7:25 PM
March 20 8:27 AM
March 21 8:02 AM
Below is my email to LA Times.
Feel free to go to www.latimes.com , contact us, if you would like to tell them about your experience.
I did get an acknowledgement from "Bambi".
[insert your own jokes here]
However.... No one told me I would get repeated phone calls.
To: membershipservices
Subject: Just spoke to Kevin at the LA Times 800 number.
Feb 20, 2014
Greetings,
I just spoke to Kevin at 1-800-252-9141.
I had politely asked to cancel service. Kevin asked to know if he could
know why. I politely declined to give a reason and asked again to
cancel. Kevin again asked for a reason, and I again declined to answer,
and, repeated to Kevin I wanted to cancel my subscription, and if he was
going to help me. And again, Kevin asked for a reason to cancel. I then
used my outdoor voice to tell Kevin in no uncertain terms I wanted to
cancel and give me a yes or no answer if he was going to help me. I then
heard silence. I then stated to Kevin his silence tells me "no, you are
not going to help me". At this time, Kevin reluctantly helps me cancel
the subscription.
I really don't like to raise my voice to the people on the bottom of
the ladder, but I really don't like company policies that tell the
subscription people to not take cancel for an answer.
And please, don't try and tell me this was an aberration. The
subscription people read from a script. A script provided by the company.
LA Times
http://800notes.com/Phone.aspx/1-323-617-4131/2#p693347700394182496
Cancelled our subscription by phone. Took forever to get them to do it. Now I am getting a ton of calls. She asked me why. Told her I already explained when I cancelled. Was told they would end the call for now but will call again tomorrow.
Who is calling and why do they not leave a message? Calls have been coming in daily since March 27, 2012. Leaving a message per the outgoing message has not stopped the calls.