Better Business Bureau record on Triangle Construction:

Customer Complaints Summary Read complaint details
30 complaints closed with BBB in last 3 years | 8 closed in last 12 months
Complaint Type     Total Closed Complaints
Advertising / Sales Issues     12
Billing / Collection Issues     0
Problems with Product / Service     17
Delivery Issues     0
Guarantee / Warranty Issues     1
Total Closed Complaints     30

Complaint Breakdown by Resolution
Complaint Resolution LogBBB Closure Definitions
Complaint resolved with BBB assistance (12)
08/07/2012

Advertising/Sales Issues View Details
Additional Notes

Complaint: 08/07/2012: Violates the DNC list. Company cold calls me even though I am on the DNC list. They will not stop calling.

Complaint: 03/13/2012: We initially signed a contract with Triangle Construction on May 01, 2008 and provided a $1,000 deposit. The contract was subsequently cancelled but we never received our deposit back. I have tried numerous times to contact the company, have left messages, faxed over all the information the requested. They do not return my telephone calls. Here are the recent contacts: 02.24.12 Called Left a message 02.27.12 Spoke with Emily then faxed over all the information she requested. 02.28.12 Spoke with Emily, they needed to pull file, they would contact me by the end of the week. They never contacted me. 03.08.12 Called left a message. They did not contact me. 03.12.12 Called left a message. They are yet to contact me.

Complaint: 02/24/2012: Consumer claims company was misleading. She states that she contacted your company to put on a new roof and was told by your sales department that they could be put on a payment plan with their payments being around $100 to $150.00 dollars a month so they agreed and signed the contract. She indicates she later received a bill in the mail for $13,000.00 with a 27% interest rate. She says she went back and looked at the contract and saw that the space for the rate was left blank. She has tried contacting your company several time but has not been able to reach anyone or receive a response back from your company. She is requesting your company to honor the original agreement and lower the interest rate.

Complaint: 12/13/2011: Company refuses to remove me from the call list even though I'm on all the Do Not Call lists. Judging from the comments on Yelp and elsewhere, I'm not the only person they treat this way.

Complaint: 11/09/2011: I contracted with Triangle Construction to: convert a breakfast nook to a bathroom; work on laundry room; replace hot water tank with outside tankless water heater. I'm seeking: 1. Reimbursement for items not delivered: I had to purchase vanity handles, which were never delivered. (Cost: $33). 2. Reimbursement for labor/supplies to fix problems with poor workmanship: I had to patch and repaint one wall and part of ceiling in bathroom. I had to patch newly installed fiberglass shower. (Cost: materials ~$50 + my labor/time). 3. Reimbursement for items paid in advance but delivered items worth less: I paid $2600 in advance for a vanity/sink/faucet, mirror and linen tower. The items delivered were different than the original order. (Money difference due to me: ~$1000) 4. Deliver items not easily purchased: Triangle must deliver final version of blueprints, which was included in the $1300 fee I paid for the permit and architectural drawings. 5. Compensate me for missed work time on scheduled work days, but Triangle did not arrive or call to cancel: On five different days, I too time off of work to stay home. (Cost: 5 days work/vacation = ~$1600) 6. Compensate me for project finishing late: Project schedule to be completed in 4-6 weeks in contract. Currently in week 13, and the subcontractor claims final inspection will be Tuesday. 7. Fine Triangle for fraud: Triangle cashed a check I wrote to MTD Vanities. I wrote the check to MTD so I could work w/ them to resolve issues.

Complaint: 04/26/2011: The sales person/project manager told me that his company was rated number 44 in the country and the lies did not stop there. He has refused to remove a beam that separated the two rooms and had the refrigerator build around that and everything looks utterly ridicules. And the CEO has not come out to look at the problem and we are talking about my KITCHEN. Can anyone think about how important a KITCHEN is to survive. I could go on and on about all the other problems there are including a missing necessary panel. I have signed three contracts and not one of them has been completed even though I paid for them

Complaint: 04/06/2011: Beginning on July 2, 2010, Triangle Construction has engaged in constant telemarketing to me for their construction services. They have solicited everything from window replacement to free home "evaluations". I sent them a demand letter to stop calling me and to pay the damages allowed under law. I received a response from Ofir Chanel apologizing and promising not to call again. They did not deny their actions, just apologizing. Since their reply, they have increased their telemarketing to me with yet another call today. I do not want any services from them and never have. I plan to file a suit against them in small claims court for the telemarketing damages allowed to me.

Complaint: 04/01/2011: Refusal of itemized list of repairs and upgrades. 2. Misrepresentation of upgrade in products, fixtures, hardware, and flooring. 3. Misrepresenting cost of painting interior of house and removal of popcorn ceiling. One combination of shower tile and when we asked to see more they became irate. 4. Misrepresentation of payment plan. 5. Reimbursement for remodeling from SCE. 6. Misrepresentation of Costco installation contract. 7. No copy of right to rescind given, stated he would get another copy from his car and left after papers were signed. 8. Never given any list of materials I was told I would be getting the following day, to choose items from. Threatening to put a lien on my house and ruin my credit. Triangle construction's sales representative Devi called the evening of 03/28/11 and stated that I could pay 6,800.00 for the amount of work that was completed and to get out of the contract. Threatened to put a lien on my home and interrupt my credit rating if I cancelled the contract. Threatened to take me to court and further stated when I lose I would have to pay all the court costs and still they would have to complete the work.

Complaint: 06/22/2010: I have contacted your Triangle Construction Company six (6) times by telephone in the months of April and May. I have not received a response or return call from your staff. This is a formal complaint on contract dated March 31, 2008 for the amount of $12,700. The contract was for painting and repair at 1714 St. James Place, Placentia, CA 92870. Work started on April 7, 2008. My complaint is on the quality of workmanship of the preparation and painting. There is cracking and peeling of the paint on the front of the house. The paint did not adhere properly to wood. I am asking for a representative from Triangle Construction, not a subcontractor to meet with me to resolve this issue. I am asking the preparation and painting to be completed properly.

Complaint: 04/06/2010: They continue to call us, several times a week, asking for an opportunity to quote on any construction work we may need. We have repeatedly declined and asked them to remove our phone number from their data base.

Complaint: 03/03/2010: This company violates the restrictions of the National Do Not Call Registry. They appear too cheap, too lazy or too arrogant to use the registry. Their operator was unaware that we are listed, which means they didn't bother to look or don't think it means anything.

Complaint: 12/01/2009: Triangle Construction calls me on a regular basis claiming to be from Fullerton. Today they contacted me claiming to be located in Fullerton and to be having a five year anniversary special. They are not located in Fullerton and, according to the Ca State Contractors Licensing Board, have been in business since 1998.