Here is my resume that you requested. If there is any more information you need please feel free to call me 724-630-8862.
Jeffery M Cheatham
1713 Ridge Avenue
Arnold, PA 15068
(724) 630-8862
Career Objective:
A challenging position with a financial institution that enables me to contribute to
organizational objectives by utilizing my previous experience to its fullest potential.
Professional Experience:
3-15-04- Present- NCO.
Pittsburgh, PA
Customer Service Representative
- Focusing on delivering results for out client First Energy in the New Jersey, Pennsylvania, and Ohio areas.
- Exceptional customer service skills working with collections, phone support, and inbound and outbound calling.
2002-3-04 Credit Management Company
Pittsburgh, PA
General Department Supervisor
- Client Management – Develop a good rapport with the clients, finding ways to identify and satisfied their needs.
- Experience and knowledge 1099C Forgiveness of debt
- Monitor $23 million in accounts active in contingency and purchased portfolios.
- Sharing a dual team leadership position with the Asset Manager in the day to day running of the collection department. This allowed us to combine our skills in the execution of our duties resulting in improved efficiency of the department, reduced delinquency and increased the overall profitability of the branch office location.
- Staff Training, Coaching & Development on various software systems and new department personnel.
- Responsible for daily results for the Clerk of Courts, URA, Commercial and Credit Union collections.
1997-2002 PNC Bank Consumer Lending
Pittsburgh, PA
Recovery Team Leader/ Consumer Loan Officer
- Streamlined and implemented new collections strategy
- Developed incentive programs
- Interact with in- house customer service by maintaining a positive working relationship by providing prompt courteous service regarding general office duties.
- Assess all internal recovery collections of charged-off consumer loans for litigation, repossession, auto lease collection and agency referral.
- Analyze data to maximize collection results, make changes in strategies as necessary.
- Assist in resolving credit issues and negotiate settlement
- Monitor employee’s performance results
- •Hired to achieve department staffing needs
- Monitor and track staff attendance and performance evaluations
- Interview and hire collectors
Facilitator
- Served as primary facilitator for new hirer/900 employees for the delivery of training curriculum to different in-house departments.
- Facilitated training on various software systems such as RMS, CMS, FAST DATA.
- Developed unique training techniques to aid in material retention
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1987-1996 Financial Collection Agency
Greentree, PA
Branch Manager
- Accomplished profit objectives though quality management policies and procedures.
- Assisted in process re-engineering to improve operating efficiencies through the use of advanced computer technologies and employee empowerment.
- •Responsible for all human resource functions including execution of staffing, training and employee relation strategies.
- Responsibility for the profit /loss of branch office with 50 employees.
- Final responsibility for sales and client service department.
Branch Development
- Created administrative systems and procedures to insure the efficient operation of new branches.
Assistant Branch Manager
- Assisted Branch Manager with day to day operation
- Responsible for daily staffing and productivity issues
- Overall responsibility for performance of collections departments such as P.H.E..A.A ( American Education Service), Medical, commercial Student & Retail accounts.
Education: 1973-1975 Clarion University, Clarion, PA
Associate Degree
Major: Business Management/ Information Systems
15-20 Years experience in Credit & Collection and Customer Service environment.
Professional Skills:
BranchManagementCourse-FCAUniversity
ACA International Online Seminar –FDCPA both State/Federal
how can i apply , i cant do my credit score for free , i dont have a credit card ,so i cant finish the application , so i guess ill have to pass on this unless theres another way ,so stupid to have to go through all this bull just to apply for a job its bad enough i have to get my ged to get a good paying job this economy is bad enough as it is