Thank you for taking the time to contact CashNetUSA about your recent experience with fraudulent debt collectors. We are very sorry that you have been a victim of this fraud, and we are asking for your assistance in helping track down the fraudsters. CashNetUSA along with many other lenders have been targeted by several unknown and illegal organizations that are making fraudulent debt collections calls and referencing our company’s name.
• CashNetUSA values all of its customers, always obeys all collection laws and is working directly with federal and state authorities to locate and prosecute these fraudsters.
• If you haven’t already done so, please help us by calling us to complete a short incident report and sending in details about the payments you made. This is critical information that can help us track down the fraudsters!
Recognizing Fraudulent Collectors
A collector may be fraudulent if:
• You have never received a loan from CashNetUSA or any of its affiliates.
• You received a loan from us, but paid it back in full.
• The caller is unwilling to provide payment history information or proof of a loan agreement.
• The caller threatens violence or uses foul language.
• The caller threatens arrest or other criminal action or claims they are members of law enforcement including police officers or FBI agents.
• The caller has a strong foreign accent and/or speaks English poorly.
If you Receive a Fraudulent Collector Call
• Please be aware that the fraudulent collectors may have a lot of real information about you.
• Do not give out or confirm any personal information to the callers unless they are able to prove they are legitimate by providing you with loan contract or payment history information.
• Always ask the collector for a call back number. Keep in mind that the fraudsters often provide fake numbers, so there is no need to call them back.
• Tell them that you will not to make any payments or give out any personal information unless the details of the original loan can be confirmed.
• It is OK to hang up on abusive or threatening debt collectors.
• Unfortunately, because we are in no way associated with these companies, we are unable to stop them from making the calls.
FILE A REPORT IMMEDIATELY!
We will take the information you provide and work with law enforcement to track down these fraudsters. • If you are a current or former CashNetUSA customer or have never taken out a loan with CashNetUSA or any of its affiliates, please call us at 866-254-3581 to file an incident report.
Filing a report matters!
Here is a link from the Federal Trade Commission (FTC) showing progress they are making in stopping these fake collections scams:
• http://www.ftc.gov/opa/2012/02/acc.shtm
For more information, please refer to this FBI report on fraudulent debt collectors:
• http://www.fbi.gov/scams-safety/e-scams
If you also wish to file a report with the FBI, you may do so at this site:
• www.IC3.gov
The Federal Trade Commission (FTC) has published a list of Debt Collection Questions and Answers:
• http://www.ftc.gov/bcp/edu/pubs/consumer/credit/cre18.shtm
Thank you for being a valued CashNetUSA customer!
Best regards,
The CashNetUSA Fraud Department
CashNetUSA
Fraud Department
200 W. Jackson Blvd., 4th Floor
Chicago, IL 60606
Fraud Hotline: 866-254-3581
fax: 866.413.3888
email:
[email protected]