Someone should initiate a class action lawsuit. This number calls multiple times a day with a recorded message about refinancing. If you press 1 it connects to a live person, usually who hangs up if you ask them to remove your number or request a supervisor. I called the number back and a different recording gave info on how to add my number to the Do Not Call list they are required to have by federal law (citing that in the recording). After entering my number it said it would be removed in 24-72 hours, but weeks later I'm still receiving these calls. Stupid thing is they are trying to hook people on the idea of an FHA streamline refinance and don't even understand the terms of the government program. Your original loan file needs to be closed by HUD prior to June 1, 2009...it is NOT the date it closed escrow. HUD files are not closed out until after escrow closes, in our case about 6 weeks later, making us ineligible. When we say we are ineligible the operator hangs up and I still continue getting calls from this same number.
I'm on the DNC and I filed a complaint. These calls are irritating. I am an elderly person and they tie up my phone with constant calls. If DNC doesn't do something about them, then what good is the DNC?
This place has called at least 16 times. We have used their 'do you want to be removed' menu item and it does not work, they call MORE often. We have threatened to turn them in to the AG or the FTC and they laugh and hang up.
How it works:
http://onthespotblog.com/on-the-spot-blog-sti ... older-services/ ...
http://onthespotblog.com/tag/cardholder-services/
We need CRIMINAL penalties against the companies that are profiting from these calls. Follow the money, slap them in jail, no one left to outsource to overseas boiler rooms, problem solved.
Since they are operating across borders it should become a federal felony and should be handled by the FBI under the RICO Act.
These calls are coming from call centers in Costa Rica and India and they are using spoofed (false)
numbers, which in itself is illegal. They do cold calling for or sell the leads to numerous companies in
this country and they know that what they are doing is illegal. Tomorrow this same number may be selling Cruises, Timeshares or Security Systems but if you follow the money it usually ends up in the hands of an American LLC. Keep complaining to the FTC and FCC, and start bugging our politicians to pass laws to make it punishable in criminal court instead of handing out fines that they don't pay. Another course of action is to contact phone companies to find out why they won't block spoofed numbers. With today's technology that should be an easy thing to do, unless they are somehow profiting from the use of their systems.
Robocalls are illegal unless you have given them prior permission in writing (not worded into some small
print contract from a 3rd party) and are absolutely illegal to a cell phone. The Telephone Consumer
Protection Act permits individuals who have received certain unlawful telemarketing, such as junk faxes
or telemarketing calls, to sue the violator in state courts where they may be awarded up to $1500 for
each violation.
http://www.ftc.gov/bcp/edu/microsites/robocalls/
http://www.ftc.gov/opa/2012/07/robocall.shtm
http://transition.fcc.gov/cgb/policy/TCPA-Rules.pdf
http://www.ftc.gov/bcp/edu/microsites/donotcall/mediacenter.html
People should continually file complaints with their Attorney Generals office and also file with:
http://www.fcc.gov/complaints
https://www.ftccomplaintassistant.gov
If enough people keep complaining then maybe something will get done.
The FTC has already taken action against some of them however they just pay a small fine and are back at the same scam the next day:
http://www.ftc.gov/opa/2012/02/afl_financial.shtm
http://www.ftc.gov/opa/2012/02/voiceblaze.shtm
http://www.ftc.gov/opa/2011/12/roycox.shtm
http://www.ftc.gov/opa/2010/03/voicetouch.shtm
http://www.ftc.gov/opa/2009/05/robocalls.shtm
http://www.ftc.gov/opa/2009/12/robocall.shtm
http://www.ftc.gov/opa/2009/09/twi.shtm
http://www.ftc.gov/opa/2011/02/robocall.shtm
http://www.ftc.gov/opa/2009/05/robocalls2.shtm
http://www.ftc.gov/opa/2010/12/jpm.shtm
http://www.ftc.gov/opa/2010/06/asiapacific.shtm
http://www.ftc.gov/bcp/edu/microsites/donotcall/mediacenter.html
http://www.ftc.gov/opa/2012/03/asiapacific.shtm
http://www.ftc.gov/opa/2010/08/voicetouch.shtm
http://www.ftc.gov/opa/2011/11/sonkei.shtm
http://www.ftc.gov/opa/2010/05/ams.shtm
http://www.ftc.gov/opa/2011/01/khalilian.shtm
I will say it again, we need CRIMINAL penalties against the companies that are profiting from these
calls. Follow the money, slap them in jail, no one left to outsource to overseas boiler rooms, problem
solved. Since they are operating across borders it should become a federal felony and should be handled by the FBI under the RICO Act.