Received phone calls from a woman named Linda at Direct Distribution - she said was had ordered toner for our copier and that the price was going up but they had been able to "allocate a unit at the old price for us". Since it was going up to "something like $598 from $300" she was going to send it to us. After I spoke to her, I verified that we have never ordered from her, that the "copier" she was referring to was a simple home-office style HP printer. A few days later, a woman from the "shipping" department named Susan called to verify the shipment (from number 310-910-0161) and I told her that we did not actually want that order. The following day, Linda called back and I told her we had never done business with them and that we did not need the 'toner' for our copier that was not even a copier.
Received phone calls from a woman named Linda at Direct Distribution - she said was had ordered toner for our copier and that the price was going up but they had been able to "allocate a unit at the old price for us". Since it was going up to "something like $598 from $300" she was going to send it to us. After I spoke to her, I verified that we have never ordered from her, that the "copier" she was referring to was a simple home-office style HP printer. A few days later, a woman from the "shipping" department named Susan called to verify the shipment (from number 310-910-0161) and I told her that we did not actually want that order. The following day, Linda called back and I told her we had never done business with them and that we did not need the 'toner' for our copier that was not even a copier.
Several of our customers (we are a copier sales/service company) have complained of a person calling and attempting to sell them toner which they receive at no cost from us under their service agreement. The person calling sometimes claims affiliation with our company and often has identifying information about the copier unique to our company. This information was probably inadvertently given out by the customer and not stolen.
A few customers have accidentally ordered toner from this person (at incredibly high cost). They received both the toner and the bill. We advise simply returning the toner.
Lady says she is from Supply World we ordered 5 toners last year, they all have not been shipped but we have a service contract. I just called the number back and she said this is a residence. How do I go about getting our money back?
The service contract should have been in writing and should have a business address on it.
Never agree to any service contract without seeing it on paper and with time to study its terms and exclusions.
How did your business get this service contract in the first place?