Instead of complaining here, complain to the Better Business Bureau of Nebraska. They have an A+ rating because they have received zero complaints in the last 3 years.
http://www.bbb.org/nebraska/business-reviews/ ... ha-ne-104008699
The person who left this link above or maybe page before left a link to complain on a totally different company. This company is a scam- says I owe for alarm charges. Don't even have an alarm except my two Pitts.