This guy is a scam-artist. Social Engineering. He said my computer was hacked and if I provided him with "screen" information he could log on and block future hacks. In fact providing him with the "screen" information would give him access to hi-jack and kidnap my computer, its contents, and all the passwords including bank acount, home banking, and stored passwords. He speaks like there is a towel wrapped too tightly around his head. Not saying he is a [***]. It could be a sheet. Making him a sheet-head. I'm jus' sayin. Drop the call and tell him to suck a camel