Great job on the recording, Wicked. As you rightly surmised, it's a scam.
You may have seen this information earlier in this or other threads, but these crooks are based in Buffalo, NY, and most of their calls are routed through other phone numbers in other states, including Georgia. You can read on Bud Hibbs' website about who these crooks are: http://www.budhibbs.com/debtcollectorpages/cmc_recovery.htm
This is a partial list of phony names that these grifters use, plus an address:
RSI Investigative Services
RSI Claims Processing Services, LLC
CMC Recovery
Claims America
Emanee Development Inc
Murray, Bradshaw & Associates, Attorneys at Law
3385 Bailey Ave., Suite #8
Buffalo, NY 14215
716-462-4971 (listed under Emanee Development, Inc.)
GEORGIA-ROUTED PHONE NUMBERS:
404-287-0204 & 404-492-7970
FAX: 404-592-0173
(Here's the link for reports on the other Georgia phone numbers: http://800notes.com/Phone.aspx/1-404-287-0204 )
I suggest a full court press against these crooks; report them to each of the following law enforcement agencies:
1) The FBI: http://tips.fbi.gov
2) Your local police
3) Sid Barrett, Senior Assistant Georgia Attorney General:
[email protected] or 404-656-3202 or 404-656-3300. Mailing address - 40 Capitol Square, S.W., Atlanta, GA 30334-3202
4) The New York Attorney General:
http://www.oag.state.ny.us/complaints/complaints.html or 800-771-7755
5) The Kentucky Attorney General: http://ag.ky.gov/contact.htm
6) Federal Trade Commission: https://rn.ftc.gov/pls/dod/wsolcq$.startup?Z_ORG_CODE=PU01
With each complaint, you may want to include the weblinks to this message thread -- http://800notes.com/Phone.aspx/1-404-492-7970 -- and the thread relating to the other Georgia number that these crooks us: http://800notes.com/Phone.aspx/1-404-287-0204
Good luck!